Job Description

Job Title: Duty Officer

Department:

Operations

Brand: PVR Inox

Location:

ML Acropolis

Reporting To:

Operations Manager / Cinema Manager

Job Summary

The Duty Officer will be responsible for overseeing day-to-day cinema operations during assigned shifts, ensuring excellent guest experience, smooth F&B service, staff coordination, and adherence to safety and brand standards. Candidates from

F&B, hospitality, or hotel management backgrounds

are strongly preferred due to the service-intensive nature of the role.

Key Responsibilities

Operations & Guest Experience

Act as the shift-in-charge for cinema operations during assigned duty hours Ensure seamless guest flow across box office, ushering, F&B counters, and auditoriums Handle guest complaints, feedback, and service recovery professionally Monitor show schedules, seating, and crowd management

F&B Operations

Supervise F&B counter operations, hygiene, and service standards Ensure food quality, presentation, and adherence to FSSAI norms Coordinate with kitchen/back-end team for timely replenishment Control wastage, spillage, and stock usage during the shift

Team Management

Allocate duties and manage frontline staff including F&B, ushers, and housekeeping Conduct pre-shift briefings and ensure grooming & discipline Monitor attendance, shift handovers, and staff performance

Safety & Compliance

Ensure compliance with safety, fire, and emergency SOPs Coordinate with security and technical teams during incidents Maintain operational checklists and incident reports

Reporting & Coordination

Prepare shift reports covering footfall, sales issues, incidents, and feedback Coordinate with mall management, vendors, and internal departments Escalate operational issues to management as required
Desired Candidate Profile

Graduate / Diploma in

Hotel Management, Hospitality, or F&B Operations

(preferred) 2-5 years of experience in

cinema operations, QSR, hotels, or large-format F&B

Strong customer handling and service recovery skills Good understanding of F&B operations and hygiene standards Ability to manage teams and work under pressure Willingness to work in

rotational shifts, weekends, and holidays

Skills & Competencies

Guest-centric mindset Leadership & coordination Problem-solving and decision-making Communication & interpersonal skills Basic reporting and operational documentation
Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

Health insurance Paid sick time Provident Fund
Work Location: In person