Job Description

Summary

We are looking for a proactive and professional

Duty Manager (Night Audit)

to oversee hotel operations during the night shift. The ideal candidate will ensure smooth front office functioning, accurate night auditing, guest satisfaction, and compliance with hotel standards. This role requires strong leadership, problem-solving skills, and excellent attention to detail to handle both guest services and financial reconciliation.

Key Responsibilities

Supervise and manage hotel operations during night hours, ensuring smooth service delivery. Perform night audit functions, including reconciliation of daily financial transactions and preparation of audit reports. Monitor front office activities, handle guest check-ins/check-outs, and resolve guest queries or complaints promptly. Ensure hotel safety and security procedures are followed during night shifts. Coordinate with other departments (Housekeeping, Security, F&B) to ensure seamless operations. Maintain accurate records of occupancy, revenue, and audit data for management review. Train and guide night shift staff to maintain high service standards. Handle emergency situations calmly and efficiently, reporting critical incidents to senior management.

Employer Requirements

Female candidate preferred as per operational requirements. Degree/Diploma in Hotel Management or related field. Minimum 2-4 years of experience in front office, guest relations, or night audit roles in hospitality. Strong knowledge of front office systems (PMS such as Opera, IDS, or similar). Excellent communication, interpersonal, and problem-solving skills. Ability to handle financial reconciliation and audit reports accurately. Willingness to work night shifts with professionalism and reliability.
Job Type: Full-time

Pay: ?18,000.00 - ?25,000.00 per month

Work Location: In person