Rajiv Gandhi International Airport (RGIA), Hyderabad
Department:
Operations
Reports To:
Airport Operations Head / Regional Manager
Job Purpose
The Duty Manager is responsible for overseeing day-to-day spa operations at Hyderabad Airport, ensuring seamless service delivery, compliance with airport regulations, high guest satisfaction, and effective team management across shifts.
Key ResponsibilitiesOperations & Service Management
Oversee end-to-end spa operations during assigned shifts at the airport outlet.
Ensure exceptional guest experience in line with ODE Spa & Wellness service standards.
Monitor daily bookings, walk-ins, therapist allocation, and service flow.
Handle guest escalations, complaints, and special requests professionally and promptly.
Team & Shift Management
Manage duty rosters, shift allocations, attendance, and break schedules.
Supervise front desk executives, therapists, and housekeeping staff on duty.
Conduct shift briefings and ensure grooming, hygiene, and discipline standards are maintained.
Support onboarding and on-the-job training of new staff.
Compliance & Airport Coordination
Ensure strict adherence to airport security norms, SOPs, and access protocols.
Coordinate with airport authorities, CISF, housekeeping, and terminal operations when required.
Maintain compliance with hygiene, safety, and statutory requirements.
Sales & Revenue Support
Drive service upselling, memberships, and add-on therapies.
Monitor daily sales performance and support achievement of revenue targets.
Ensure correct billing, POS handling, and cash/card transaction accuracy.
Reporting & Documentation
Prepare and submit daily shift reports, incident reports, and sales summaries.
Track inventory usage and coordinate replenishments.
Report operational issues, manpower gaps, or guest feedback to management.
Key Performance Indicators (KPIs)
Guest satisfaction scores and feedback
Revenue achievement vs targets
Staff productivity and attendance
Compliance with airport and brand SOPs
Incident and escalation resolution
Qualifications & Experience
Graduate in Hotel Management, Hospitality, Business Administration, or related field.
3-6 years of experience
in hospitality, wellness, airport operations, or premium service environments.
Prior experience in
airport operations, luxury retail, spa, or hospitality
preferred.
Skills & Competencies
Strong leadership and people-management skills
Excellent communication and guest-handling abilities
Ability to work in rotational shifts, including nights and holidays
High attention to detail and compliance orientation
Calm under pressure and quick decision-making