The Duty Manager oversees the daily operations of the spa, ensuring smooth functioning, exceptional guest experience, and adherence to Ode Spa & Wellness service standards. This role requires strong leadership, customer service excellence, staff coordination, and operational supervision.
Key Responsibilities1. Operations Management
Supervise day-to-day spa operations during assigned shifts.
Ensure all spa areas (reception, therapy rooms, lounge, retail sections) are clean, functional, and guest-ready.
Monitor appointment schedules, therapist allocation, and service flow.
Handle operational escalations and provide quick resolutions.
Ensure compliance with standard operating procedures (SOPs).
2. Guest Relations & Customer Service
Welcome, assist, and engage with guests to provide a superior spa experience.
Address guest complaints, concerns, or feedback promptly and professionally.
Ensure guest safety, comfort, and hygiene standards are maintained.
Promote membership plans, packages, and retail products.
3. Team Leadership
Supervise front desk staff, therapists, housekeeping, and support staff during the shift.
Coordinate staff movements, shift planning, and duty rosters.
Ensure grooming, discipline, and professional conduct of all team members.
Provide training support and enforce service quality standards.
4. Sales & Revenue Support
Monitor daily sales targets and assist in maximizing bookings and upselling.
Verify bills, discounts, and payments at the end of the shift.
Maintain accurate reports for sales, occupancy, and service performance.
5. Administration & Reporting
Maintain records of appointments, guest feedback, stock usage, and operational issues.
Report equipment malfunctions, maintenance needs, and safety risks.
Assist in inventory checks for linens, oils, retail products, and consumables.
Support HR & management in operational audits and compliance tasks.
6. Health, Safety & Cleanliness
Ensure all health, safety, and hygiene protocols are strictly followed.
Oversee sanitization of therapy rooms, equipment, and spa premises.
Ensure therapists follow correct procedures for handling products and equipment.
Qualifications & Skills
Bachelor's degree or diploma in Hospitality/Wellness Management preferred.
2-5 years of experience in spa, wellness, hospitality, or retail management.
Strong communication and customer service skills.
Ability to manage teams and handle pressure.
Knowledge of spa treatments, booking systems, and wellness industry trends (preferred).
Problem-solving, multitasking, and decision-making abilities.
Work Conditions
Rotational shifts, including weekends and holidays.
Frontline leadership role requiring presence on the floor.
Job Type: Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person
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