Job Description

Key Responsibilities:
Guest Relations & Service Excellence
Act as the primary point of contact for guests during the shift, handling queries, feedback, and complaints professionally.
Ensure prompt resolution of guest issues while maintaining a positive guest experience.
Monitor service quality and ensure brand standards are consistently met.
Operational Management
Oversee daily hotel operations in the absence of senior management.
Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments to ensure seamless operations.
Manage room allocations, overbookings, and VIP arrivals/departures.
Conduct regular property inspections to ensure cleanliness, safety, and maintenance standards.
Team Supervision & Support
Supervise and guide front-line staff during the shift.
Provide support, training, and direction to team members to maintain service excellence.
Ensure staff adhere to hotel policies, grooming standards, and SOPs.
Administration & Reporting
Prepare shift reports and handover notes for the next manager on duty.
Monitor cash handling, billing accuracy, and ensure compliance with financial procedures.
Maintain proper records of incidents, guest feedback, and operational challenges.
Crisis & Emergency Handling
Act as the first responder in case of emergencies such as accidents, fire, medical situations, or guest disputes.
Ensure all safety and security protocols are followed.
Interested candidates can share their resume at shreya.mishra@rdpvdelhi.com

Skills Required