Job Description

Job Title Duty Manager
Summary

Position Overview
The Duty Manager is responsible for ensuring smooth day-to-day operations. This role serves as the first point of contact for tenants and vendors while ensuring the site is well-maintained, compliant, and customer-focused.
Key Responsibilities
1. Operations & Site Management

• Oversee daily site operations and ensure seamless functioning.
• Coordinate with housekeeping, security, engineering, and other service providers.
• Ensure strict adherence to Standard Operating Procedures (SOPs).
• Conduct routine inspections of the premises to ensure cleanliness and upkeep.

2. Tenant & Client Relations

• Act as the primary contact for tenants/licensees during the shift.
• Address tenant concerns, complaints, and requests promptly.
• Build and maintain professional relationships with tenants and escalate issues when required.

3. Staff Supervision & Coordination

• Monitor and guide on-ground staff performance during the shift.
• Ensure manpower deployment as per operational requirements.
• Conduct staff briefings and debriefings at the start and end of shifts.

4. Safety & Security

• Enforce safety and security protocols at all times.
• Coordinate with security teams on access control, patrols, and incident response.
• Record, report, and escalate any accidents, incidents, or emergencies.

5. Maintenance & Facility Management

• Report and follow up on all maintenance and repair issues.
• Coordinate with technical teams and vendors for timely rectifications.
• Monitor adherence to preventive maintenance schedules.

6. Reporting & Documentation

• Prepare daily activity, inspection, and incident reports.
• Maintain updated logs for complaints, breakdowns, and rectifications.
• Share proper shift handover notes for smooth continuity.

Shift Responsibilities (Applicable to All Duty Managers)

• Check emails and follow up with vendors for complaint closure.
• Attend vendor staff briefings and verify manpower attendance.
• Authorize General and Height Work Permits.
• Conduct daily rounds of campus, washrooms, basements, terraces, and other common areas.
• Share scheduled inspection reports (staircases, stores, ramps, etc.).
• Participate in daily shift briefings and coordinate operational tasks.
• Verify vendor reports, log complaints in Asset Infinity, and ensure timely closure.
• Provide logistical and operational support for promotional activities, food & lifestyle events, licensee programs, and in-house initiatives.
• Assist with fire drills, pest control, assembly area setup, and manpower arrangements.
• Support licensee fit-outs, material movement, and operational requirements.
• Supervise canteen hygiene and medical center operations.
• Address issues related to animals, birds, or reptiles within the premises.
• Monitor facade leakages and report promptly.
• Distribute festive gifts and support engagement activities.

Skills & Competencies

• Strong facility and vendor management expertise.
• Excellent coordination and organizational skills.
• Proficiency in inspections, audits, and compliance documentation.
• Strong communication and stakeholder management skills.
• Ability to make quick, effective decisions in operational challenges.

INCO: "Cushman & Wakefield"

Skills Required