Job Description

Job Title

Duty Manager

Summary

Shift Responsibilities (Applicable to All Duty Managers)

Check emails and follow up on open complaints with vendors for closure. Attend vendor staff briefings and cross-check manpower with attendance registers. Sign General and Height Work Permits. Conduct daily rounds of campus, common areas, and washrooms. Prepare and share scheduled inspection reports (Terrace, Basement, Car ramp, Staircase, Stores, etc.). Attend and contribute to Shift Briefings. Coordinate with licensees on operation-related work and cross-check schedules. Verify vendor daily reports, log complaints in Asset Infinity, and ensure timely closure of soft services. Arrange logistics for CTC Promotional Activities, Nirlon Food & Lifestyle Events, and other licensee programs. Assist with assembly area setup, pest control, fire drills, and manpower arrangements. Provide operational support for licensee events (Family Day, Pride Walk, Floor Inaugurations, VVIP visits). Monitor and check facade leakages in licensee premises. Support licensee fit-out material shifting through designated routes. Distribute Diwali gifts to licensees and in-house vendors. Supervise canteen area cleaning and hygiene standards. Coordinate with the Medical Center for operations. Handle issues related to animals, birds, and reptiles within the premises.

Skills & Competencies

Strong facility and vendor management skills. Excellent organizational and coordination abilities. Proficient in inspections, audits, and compliance reporting. Strong communication and stakeholder engagement skills. Ability to handle operational challenges in real time.

Qualifications & Experience

Graduate in Facility Management, Engineering, or equivalent field. 3-5 years of experience in facility/operations management. Experience handling vendors, audits, and large-scale property operations. Familiarity with tools like

Asset Infinity

for complaint and service tracking.



INCO: "Cushman & Wakefield"