Job Description

Key Responsibilities

Guest Experience:

Provide excellent service, handle VIP arrivals and departures, and resolve guest issues or complaints.

Operational Oversight:

Ensure daily operations run smoothly, oversee staff performance, and maintain cleanliness and order in public areas and guest rooms.

Staff Management:

Supervise and guide the front office team, delegate duties, schedule shifts, and provide leadership to the team.

Interdepartmental Coordination:

Liaise with various departments, such as housekeeping, maintenance, and food and beverage, to ensure seamless service delivery.

Security and Safety:

Implement and enforce hotel security protocols and emergency procedures.

System Management:

Use and troubleshoot the hotel's Property Management System and other relevant software for reservations and operations.

Financial Management:

Ensure adherence to budget guidelines and may be involved in auditing.

Key Skills and Qualifications

Customer Service:

A strong customer-centric approach and the ability to provide outstanding service.

Leadership & Communication:

Excellent verbal and written communication skills, along with strong leadership, motivational, and delegation abilities.

Problem-Solving:

Good analytical and decision-making skills to handle multifarious operational concerns.

Technical Proficiency:

Knowledge of hotel management software, such as the Property Management System (PMS).

Organizational Skills:

Strong organizational skills to manage multiple tasks and maintain efficiency.

Adaptability:

Willingness and ability to work irregular hours, including nights, weekends, and holidays.

Experience:

Typically requires several years of experience in a similar role within the hospitality industry.

Job Type: Full-time

Pay: ₹15,987.27 - ₹30,000.00 per month

Work Location: In person