Job Description

Hotel Overview

It is a

4-star modern and comfortable hotel

located in Goregaon East, close to NESCO and major business hubs. The property offers well-designed rooms, essential amenities, and an in-house restaurant, making it suitable for both business and leisure travelers. Guests appreciate the hotel for its cleanliness, service quality, and easy accessibility.

Benefits: Incentives, Food & Accommodation

Role Summary

We are seeking a proactive and guest-focused

Front Office Manager / Duty Manager

for a

4-star hotel environment

. The ideal candidate will oversee front office operations and act as Duty Manager during shifts, ensuring smooth hotel operations, high service standards, and exceptional guest satisfaction.

Key Responsibilities

Manage front office operations including check-ins, check-outs, reservations, and guest services. Perform Duty Manager responsibilities and supervise overall hotel operations during assigned shifts. Coordinate with Housekeeping, F&B, Engineering, and Security departments. Handle guest complaints, feedback, and service recovery as per 4-star service standards. Monitor room inventory, occupancy levels, and daily operational reports. Supervise, train, and motivate front office staff to maintain grooming and service excellence. Ensure compliance with SOPs, safety, security, and quality standards of a 4-star hotel. Handle VIP guests, corporate clients, and special requests efficiently. Prepare shift handover notes and daily management reports.

Requirements

2-5 years of experience in a

4-star or equivalent category hotel

. Previous role as Front Office Supervisor / Assistant Front Office Manager / Duty Manager preferred. Strong leadership, communication, and problem-solving abilities. Working knowledge of PMS software and hotel operations. Ability to work rotational shifts and manage pressure effectively. Professional grooming and guest-centric attitude.
Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

Food provided
Education:

Diploma (Preferred)
Experience:

Duty manager: 5 years (Required)
Work Location: In person