Job Description

Job Summary:

We are looking for a proactive and detail-oriented

Duty Manager

to oversee hotel operations during assigned shifts and ensure smooth coordination between departments. The ideal candidate will have a strong operational background, leadership experience in the hospitality industry, and

proficiency in IDS software

.

Key Responsibilities:

Supervise and coordinate all hotel departments during the shift, ensuring smooth day-to-day operations. Monitor the front desk, lobby, housekeeping, security, and other key guest service areas. Ensure proper use and accuracy of all operational transactions in

IDS

software.

Guest Relations & Service Recovery

Handle guest requests, queries, and complaints with professionalism and urgency. Ensure high levels of guest satisfaction and resolve escalated issues effectively. Personally welcome VIP and long-stay guests and ensure special arrangements are made as needed.

Coordination & Communication

Act as the main point of contact between guests and departments during the shift. Coordinate with housekeeping, F&B, engineering, and security to deliver timely services. Ensure effective handover between shifts with updated status of VIP guests, pending issues, and guest feedback.

Compliance & Safety

Ensure compliance with hotel policies, SOPs, and safety regulations. Monitor emergency procedures and support guest and team safety in case of incidents.

Team Supervision

Guide and support the front office and night audit teams during the shift. Train staff in service standards, guest handling, and proper IDS usage. Monitor grooming, conduct, and service etiquette of on-duty staff.

Reporting

Prepare shift reports, incident logs, and guest feedback summaries. Ensure all data entries, billing, and night audit activities are accurately recorded in

IDS

.

Requirements:

Diploma or Bachelor's degree in Hotel Management or related field.

3-5 years of experience

in front office or operational roles in the hospitality sector.

Proficiency in IDS Hotel ERP system is mandatory.

Strong communication, leadership, and crisis-handling skills. Willingness to work flexible hours, including nights, weekends, and holidays. Fluency in English; other languages are an advantage.
Job Type: Full-time

Pay: ?22,000.00 - ?25,000.00 per month

Benefits:

Cell phone reimbursement Food provided
Work Location: In person