Job Description

Company Description"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Guest Experience & Service Excellence

• Handle guest complaints, concerns, and special requests efficiently and professionally.
• Monitor guest satisfaction levels and implement improvements where necessary.
• Act as the primary point of contact for VIPs and special guests.

Operations & Team Support

• Oversee front office, housekeeping, and F&B operations during their shift.
• Ensure smooth check-in, check-out, and room allocation processes.

Crisis & Complaint Management

• Respond to emergency situations, ensuring guest and staff safety.
• Handle incidents such as medical emergencies, security concerns, and maintenance issues.

Qualifications

• Previous Duty Manager experience preferably within a hotel environment
• Exceptional communication and interpersonal skills that will see you develop strong rapport with guests and colleagues
• A confident and proactive problem solver, with strong conflict resolution skills
• Experience with Opera PMS is an added advantage

Accor