Job Description

Job Responsibilities - Duty Manager (Front Office)

1. Guest Service & Relations

Act as the

primary point of contact

for guests during assigned shifts. Handle

guest complaints, feedback, and special requests

promptly and professionally. Ensure

high standards of customer service

and guest satisfaction at all times. Manage VIP arrivals, departures, and special amenities.

2. Front Office Operations

Oversee daily

front office operations

including reception, concierge, and bell desk. Ensure smooth

check-in and check-out

processes. Monitor room status, occupancy levels, and coordinate with housekeeping. Ensure proper cash handling, billing accuracy, and night audit support (if required).

3. Staff Supervision

Supervise, motivate, and guide front office staff during the shift. Prepare duty rosters and manage staff attendance. Conduct briefings and ensure staff follow

standard operating procedures (SOPs)

. Train new staff and provide on-the-job coaching.

4. Coordination & Communication

Coordinate with other departments such as

Housekeeping, Engineering, Security, and F&B

. Communicate operational issues and guest concerns to department heads. Ensure effective shift handovers and logbook maintenance.

5. Safety & Security

Act as the

manager on duty

responsible for overall hotel safety. Handle emergency situations (fire, medical, evacuation) according to hotel policy. Ensure compliance with hotel safety, security, and legal requirements.

6. Administrative & Reporting Duties

Prepare daily operational reports and incident reports. Monitor guest feedback and online reviews, when assigned. Assist in forecasting room availability and managing overbooking situations.

7. Revenue & Quality Control

Upsell rooms and hotel services where appropriate. Monitor room rates, upgrades, and walk-in reservations. Ensure compliance with brand standards and quality audits.

Skills & Competencies Required

Strong leadership and decision-making skills Excellent communication and interpersonal abilities Problem-solving and conflict-resolution skills Ability to work shifts, including nights and weekends
Job Type: Full-time

Pay: ?30,000.00 - ?40,000.00 per month

Benefits:

Cell phone reimbursement Food provided
Work Location: In person