Job Description

Job Title:

Membership Card Development Executive / Intern

Department:

Customer Division - Membership & Loyalty

Location:

near, 163 P, Santoshi Mata Mandir Rd, Kali, Sri Ganganagar, Rajasthan.

Reports To:

Membership Program Manager

Role Summary:

We are seeking a proactive and analytical Membership Card Development Executive/Intern to support the planning, execution, and optimization of our customer loyalty programs - Prime and Bonanza cards. The ideal candidate will assist in designing new offers, tracking member activity, coordinating promotions, and enhancing the overall customer membership experience.

Key Responsibilities:

Program Development & Coordination

Assist in structuring benefits for Prime and Bonanza membership cards Support in drafting and updating membership brochures, in-store posters, and digital collateral Coordinate with creative, marketing, and tech teams to launch campaigns and registration portals

Sales Enablement & Operations

Monitor daily/weekly/monthly membership registrations across stores Help train store-level staff with updated pitch material, FAQs, and onboarding scripts Resolve issues related to member benefit claims, deactivations, or reward tracking

Customer Communication & Feedback

Draft SMS/email templates for renewal reminders, point updates, and offers Collect and log customer feedback on card usage experience Suggest loyalty-based campaigns to improve satisfaction and retention

Eligibility Criteria:

For Executive/ Intern Role:

Intermediate/ Graduate in Marketing, Retail, or Business Administration 1-2 years of experience in loyalty programs or customer engagement roles Passionate about customer marketing and retail innovation

Required Skills:

Strong communication and presentation skills Intermediate MS Excel/Google Sheets (data handling, pivot tables) Basic knowledge of CRM or loyalty tools is a plus
Performance in this role may lead to promotion into:

Assistant Manager - Membership Development

Loyalty Program Lead (Zonal Level)

Customer Experience Manager

Why Join SBS

Be part of one of India's fastest-growing grocery retail startups Contribute to building the most rewarding customer loyalty model in the retail space Exposure to strategy, tech, marketing, and retail operations
Job Types: Full-time, Permanent, Fresher, Internship, Contractual / Temporary, Volunteer
Contract length: 3 months

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Work Location: In person