Job Description

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Accept ClosePress Tab to Move to Skip to Content LinkSearch JobsJob Title: D&T Associate Manager - SalesForcePosting Start Date: 5/23/25:Purpose of the Job

• Assess the specific needs and requirements of the marketing and sales teams.
• Utilize Salesforce best practices and native capabilities to design and implement new functionality.
• Leverage declarative tools like Process Builder, Flow, and Lightning App Builder to configure solutions whenever possible, minimizing the need for custom code.
• Follow the Salesforce development lifecycle, including design, development, testing, deployment, and maintenance, adhering to best practices at each stage.
• Regularly review and optimize existing Salesforce configurations to ensure they align with evolving business needs and adhere to best practices.
• Utilize Salesforce APIs (REST/SOAP) to enable the exchange of data with external systems, ensuring secure and efficient data transfer.
• Design appropriate data models within Salesforce to support the required insights, considering factors such as data volume, relationships, and performance.
• Implement proactive monitoring and maintenance routines to ensure the health and performance of the Salesforce platform.
• Regularly review system logs, monitoring dashboards, and performance metrics to identify and address any issues or potential bottlenecks.
• Establish and adhere to change management processes for making updates and enhancements to the Salesforce platform, minimizing the risk of disruption.
• Provide timely support and troubleshooting assistance to users experiencing issues with the Salesforce platform, prioritizing critical issues to minimize business impact.

Customer:

• Understand the needs and requirements of the marketing and commercial teams.
• Collaborate with stakeholders to gather feedback and ensure the solutions meet their expectations.
• Provide support and training to end-users to ensure they can effectively utilize Salesforce for their marketing and sales activities.

Project:

• Participate in the full software development lifecycle, including requirements gathering, design, development, testing, deployment, and maintenance.
• Break down project requirements into actionable tasks and estimate effort and timelines for completion.
• Coordinate with project managers and other stakeholders to prioritize tasks and deliverables based on business needs.

Operations:

• Monitor and maintain the health and performance of the Salesforce platform.
• Troubleshoot and resolve any technical issues or bugs that arise in Salesforce or related integrations.
• Implement best practices for data management, security, and compliance within Salesforce.

Financial Result:

• Estimate costs associated with implementing new capabilities or customizations in Salesforce.
• Optimize processes and workflows within Salesforce to improve efficiency and reduce operational costs.
• Track and report on the return on investment (ROI) of Salesforce initiatives, demonstrating the value added to the organization.

Job Requirements - Experience and Education

• Relevant tertiary or certificate qualification in an IT related discipline.
• Certifications such as Salesforce Certified Platform Developer I and II, Salesforce Certified Administrator, and Salesforce Certified Sales/Service Cloud Consultant are highly beneficial and demonstrate proficiency in Salesforce development and administration.
• At least 5 years of relevant Salesforce experience.
• Strong experience with Salesforce development, including Apex, Visualforce, Lightning Components, and Salesforce APIs.
• Proficiency in configuring and customizing Salesforce using point-and-click tools such as Process Builder, Workflow Rules, Flow, and Custom Objects.
• Experience integrating Salesforce with other systems using tools like Salesforce Connect, REST/SOAP APIs, and middleware platforms.
• Familiarity with Agile development methodologies and experience working in Agile teams, including participating in sprint planning, daily stand-ups, and sprint reviews.

Aramex