Job Description

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India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success.
Position Title
D&T Analyst I - Cyber Security, Software Asset Management
Function/Group
Digital & Technology
Location
Mumbai
Shift Timing
11:30 AM to 08:30 PM
Role Reports to
D&T Manager - Cyber Security, Technology Asset Management
Remote/Hybrid/in-Office
Hybrid
ABOUT GENERAL MILLS
We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Haagen-Dazs, we've been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.
How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate
us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out
General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people.
With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check out
We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow.
JOB OVERVIEW
KEY ACCOUNTABILITIES
I. Software catalogue & Lifecycle Governance
Maintain and govern a centralized, authoritative software catalogue across IT, OT, and cloud environments.
Standardize catalogue entries, reduce version sprawl, and ensure alignment with support and lifecycle policies.
Classify and oversee applications (including SaaS, browser extensions, and AI tools) for security, risk, and compliance considerations.
II. Process Governance & Optimization
Support intake, approval, and retirement processes for software assets.
Partner with Cyber Security, Infrastructure, Procurement, and Software License Compliance teams on risk reviews, onboarding, and decommissioning of applications.
Analyse usage and lifecycle data to recommend rationalization, consolidation, or retirement of redundant tools.
III. Tool & Automation Enablement
Leverage SAM tools ServiceNow SAMPro for automated discovery, reconciliation, and reporting.
Configure dashboards and reports to provide visibility into compliance, utilization, and lifecycle health.
Contribute to workflow automation (e.g., software request and approval processes) to increase efficiency and reduce manual effort.
IV. Stakeholder Collaboration & Knowledge Sharing
Build strong working relationships with global stakeholders in Cyber Security, Infrastructure, Procurement, Finance, Digital Workplace, Legal, and Software License Compliance.
Contribute to governance frameworks, policies, and standards to strengthen enterprise-wide SAM practices.
Maintain accurate process documentation and promote best practices across global teams.
MINIMUM QUALIFICATIONS

• Education - Full time graduation from an accredited university (Mandatory- Note: This is the minimum education criteria which cannot be altered)
• 4-6 years of total experience in IT Asset Management, with at least 3 years of dedicated experience in Software Asset Management (SAM).
• ServiceNow CSA certification (mandatory)
• Practical experience with software catalogue management and lifecycle governance.
• Hands-on experience with SAM tools such as ServiceNow SAMPro.
• Strong understanding of ITAM principles, procurement lifecycles, and software governance.
• Experience analyzing software usage and lifecycle data to drive cost and risk optimization.
• Knowledge of software lifecycle stages (procurement, deployment, upgrades, retirement).
• Strong communication, collaboration, and analytical problem-solving skills.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Teams).

PREFERRED QUALIFICATIONS

• Advanced ServiceNow expertise with SAM module implementation and administration; CIS-SAM strongly preferred.
• Professional certifications in SAM/ITAM (e.g., CSAM, CHAMP, CITAM); ITIL v4 Foundation preferred.
• Knowledge of cloud & SaaS licensing models (subscription, perpetual, enterprise agreements).
• Familiarity with IT Service Management (ITSM) processes and their integration with SAM.
• Technical proficiency with scripting languages (e.g., PowerShell, Python) for automation and reporting.
• Exposure to cybersecurity practices, including risk assessment and compliance frameworks (ISO 27001, SOX, NIST).
• Experience addressing software catalogue considerations in OT/ICS environments.
• Proven ability to work effectively in a global, matrixed organization with diverse cross-functional stakeholders.

COMPANY OVERVIEW
We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best -- bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what's next.

Skills Required