Schedule donors within vendor systems or customer service departments for drug and/or occupational health testing. Process and complete drug and occupational health testing results to ensure delivery to clients Learn and understand the regulated processes for both drug and occupational health testing. Consult with vendors, labs, clinics, and medical review services on abnormal test situations or results Work with internal teams to assist clients Respond to incoming calls or emails from clients, internal departments, and vendors requesting additional information on test results Meeting production and quality standards of the department. Other duties related as assigned by management Job Requrirement Under Graduates/Graduates (Any Stream) Freshers or 1 - 2 years Drug Testing Experience or other experience in a US process in a BPO-BPM Set up Comfortable working on Microsoft Office Suite (especially Outlook, Word Teams). Proficiency in Excel would be good to have. Willing to work in Rotational US shifts with flexible Weekly offs (WO s). Candidates need to work from the Accurate India Thane office.
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