Job Description

Company Profile

Advance Mobility operates in the shared mobility space in India. We currently supply cars to taxi aggregating platforms across Mumbai.

Advance Mobility is a purpose-led organisation, passionate about creating entrepreneurial opportunities for the unorganised sector with a deep focus on sustainable mobility solutions. It is one of the only companies to use a 100% CNG fleet of vehicles and is continuously growing, aiming expansion across India to become the biggest fleet provider.

Roles & Responsibilities:

Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility Establish long-lasting, trusting connections by communicating professionally and empathetically with the drivers. Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution Maintain driver interaction logs, handle driver accounts, and file paperwork as and when necessary Follow communication protocols, rules, and policies Schedule in office meetings between drivers and Driver Relationship Manager when needed. Cater to and Solve driver grievances.

Skills & Requirements:

Effective communication skills Knowledge of CRM systems and procedures Customer-focused attitude and the capacity to adjust to and handle various personalities Excellent presentation and communication abilities Possess a proactive strategy for assistance The capacity to adhere to deadlines Product knowledge Time management skills
Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Schedule:

Day shift
Work Location: In person