Void2one Solutions HIRING! Driver Compliance Team Leader (UK Backend process) Interested candidates can share their CVs on hr@void2onesolutions.in or connect on 9877051752 for more information. Freshers and Candidates with relevant experience in Compliance And Escalation Management, BPO, KPO can apply for this role.JOB DESCRIPTION:Job role: Monitoring performance of Delivery team in their care Compliance to process of using equipment correctly, such as PDA and TomTom Dealing with behaviour issues either with office, customers or public Monitoring attendance and dealing with any issues Supporting evidence for fines, charges and disciplinary Supporting teams to a better overall performance Ensuring teams service levels are at the expected level of excellence Ensuring the company\'s reputation and brand image is protected by the delivery teams Ensuring image of the company through wearing correct uniform is adhered to Assisting teams to deal with any issues, either by directing them to the correct procedure or supporting them for anything in the remit of driver compliance Assist both new starter and leavers and communicate to Delivery Team HR Assisting and working with fleet or compliance Appraising teams for good performance and recognizing the difficult and hard job they face. Job details:
Designation: Driver Compliance Team Leader (UK Backend process)
Education: Graduation or Post Graduation in any stream
Freshers or Experience of 1-2 yr in Compliance and Escalation Management, BPO or KPO
Location: Chandigarh IT Park
Package for Freshers: 25k CTC
Package for Experienced: 30k CTC
Full time, Work from Office
6 days working till 3 months probation
5.5 days working after probation
Rotational UK Shifts
Skills required:
Bachelor\'s degree is mandatory in any field
Must have Excellent communication skills
Confident to deal with people
Deal with the drivers to convince them to follow rules
Ability to handle unprofessional and aggressive dealing with Drivers
Good interpersonal skills
Multitasker
Tech Savvy (Proficient in MS Excel, Word, Database management and Data input)
Proficient in the use of computers
Ability to handle work pressure
Good understanding of data management in MS Excel
Ability to convince the people
Attention to detail and strong organizational skills
Roles & Responsibilities:
To do Reporting of the work
Data Monitoring
Attend the driver calls and deal with them
Handle the unprofessional and aggressive Drivers and deal with them
To handle 70-75% Backend work
To use the equipment correctly, such as PDA and TomTom
Dealing with behaviour issues either with office, customers or public Monitoring attendance
Dealing with any issues Supporting evidence for fines, charges and disciplinary Supporting teams to a better overall performance
Ensuring teams service levels are at the expected level of excellence
Ensuring the company\'s reputation and brand image is protected by the delivery teams
Ensuring image of the company through wearing correct uniform is adhered
Assisting teams to deal with any issues, either by directing them to the correct procedure or supporting them for anything in the remit of driver compliance
Assist both new starter and leavers and communicate to Delivery Team HR Assisting and working with fleet or compliance
Appraising teams for good performance and recognizing the difficult and hard job they face.