We are looking to hire a dedicated and target-driven
DRA Certified Collection Executive
for our voice-based recovery process. The role involves handling outbound and inbound calls to recover overdue payments from customers, ensuring compliance with regulatory guidelines.
Key Responsibilities:
Make outbound collection calls to customers for overdue payments.
Follow up on payment commitments and ensure timely recovery.
Maintain daily records of calls, follow-ups, and collections in the system.
Handle customer queries professionally and escalate unresolved issues.
Achieve monthly collection targets assigned by the team lead/manager.
Ensure compliance with
RBI norms
and follow the
Fair Practices Code
.
Negotiate payment arrangements while maintaining good customer relations.
Update CRM systems with accurate status reports and payment updates.
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
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