Job Description

anaging Delinquent Accounts:

Identifying and managing overdue accounts, ensuring timely follow-up and communication with clients.

Communication and Negotiation:

Communicating with clients about late payments, explaining the reasons for outstanding balances, and negotiating payment plans.

Recovery Strategies:

Implementing strategies to recover overdue payments, such as sending reminders, initiating legal action (if necessary), or offering incentives.

Compliance and Reporting:

Ensuring that all actions are in accordance with company policies and legal regulations, and preparing reports on the status of delinquent accounts.

Problem Resolution:

Investigating and resolving payment discrepancies, errors, or other issues related to billing and payment processing.

Process Improvement:

Identifying areas for improvement in the billing and payment collection process and implementing changes to streamline operations.

Customer Service:

Providing excellent customer service to clients, addressing their questions and concerns about payments.
Skills and Qualifications:

Strong communication and negotiation skills. Excellent customer service skills. Knowledge of billing and payment processing procedures. Ability to handle confidential information. Strong analytical and problem-solving skills. Ability to work independently and as part of a team. Familiarity with relevant legal and regulatory requirements.
Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Schedule:

Day shift
Work Location: In person