Job Description

Domestic Voice Support Executive - Noida

Are you passionate about customer service and fluent in both English and Hindi? We are looking for enthusiastic individuals to join our Domestic Voice Support team in Noida. This role is perfect for graduates seeking a stable and rewarding career in the BPO/Customer Care industry.

Key Responsibilities

As a Domestic Voice Support Executive, you will be crucial in ensuring customer satisfaction. Your responsibilities will include:

Handling Inquiries:

Manage a high volume of inbound and outbound customer calls regarding services, products, and general inquiries.

Problem Resolution:

Listen attentively to customer issues, analyze the problem, and provide prompt, accurate, and effective solutions in both Hindi and English.

Information Management:

Accurately update customer details and log all call information and transactions into the Customer Relationship Management (CRM) system.

Quality & Targets:

Adhere to defined quality standards (e.g., call clarity, politeness) and work towards achieving daily and monthly performance metrics (e.g., Average Handling Time, Customer Satisfaction scores).

Customer Education:

Guide customers on how to use specific features or troubleshoot common issues related to the hyperlocal service.

Required Qualifications & Skills:

Education:

Graduate (Any stream)

Experience:

Fresher or Experienced candidates are welcome

Language:Fluent

verbal communication in

English and Hindi

is essential.

Skills:

Excellent communication skills, strong listening ability, and a customer-centric attitude.

Technical:

Basic working knowledge of computers and MS Office applications.

Job Details:

Role:

Domestic Voice Support Executive

Location:

Noida

Working Days:

6 days working (One rotational off)

Salary (Take Home):

?13,000 to ?18,000 Take Home (Depending on experience and performance)

Job Type: Full-time

Pay: ?13,000.00 - ?18,000.00 per month

Work Location: In person