Job Description

Domestic Voice Support Executive (Process: GDJ-MUMBAI)

We are hiring dynamic and customer-focused individuals for the role of

Domestic Voice Support Executive

in our BPO operations. If you are fluent in English and Hindi, have a passion for providing excellent customer service, and meet the experience criteria, we encourage you to apply!

Job Details:

Process Name:

GDJ-MUMBAI (Domestic Voice Support)

Location:

Malad - Mumbai

Experience:

1+ Year in a BPO/Call Center environment (Voice Process preferred)

Qualification:

Any Graduate or Undergraduate (HSC/12th Pass)

Language Skills:Fluent English

and

Fluent Hindi

(Mandatory)

Working Days:

6 Days Working (Rotational Shifts/Offs may apply)

Salary (CTC)

?33,000 CTC per month (Approx.)

Salary (Take Home)

?28,000 Take Home per month (Approx.)

Key Responsibilities

Handle high-volume

inbound and outbound customer calls

efficiently and professionally in both

English and Hindi

. Act as the first point of contact to address customer inquiries, complaints, and service requests regarding company products/services. Provide accurate, complete, and up-to-date information by using the company's resources and systems. Diagnose and resolve customer issues effectively on the first call, ensuring a high level of customer satisfaction (CSAT). Accurately document all customer interactions, transactions, and resolutions in the CRM system. Adhere to all company policies, communication scripts, and quality standards. Meet or exceed individual and team performance metrics such as call quality, average handling time (AHT), and resolution rate.

Required Skills & Qualifications

1+ year of documented experience

in a BPO, Call Center, or Customer Service environment (Voice Process is highly preferred). Exceptional verbal communication skills in both

Fluent English

and

Fluent Hindi

(non-negotiable). Minimum educational qualification is Any Graduate . Strong listening, problem-solving, and decision-making skills. Ability to handle stress and remain calm while dealing with difficult or challenging customers. Basic computer proficiency, including familiarity with MS Office and the ability to navigate customer management software (CRM) simultaneously while on a call. Willingness to work in a 6-day work week environment, which may include rotational shifts and rotational weekly offs.

Why Join Us?

Competitive salary structure with a strong take-home component. Opportunity to work in a fast-paced and dynamic industry. Clear path for performance-based growth and career development within the BPO sector.
Job Type: Full-time

Pay: ?25,000.00 - ?28,000.00 per month

Work Location: In person