Job Description

Domestic Voice Support Executive (Process: E-COM)

We are actively seeking enthusiastic and customer-focused individuals for the role of

Domestic Voice Support Executive

to handle customer interactions for an E-commerce process. If you are fluent in

English

and a

South Indian language

(e.g., Kannada, Telugu, Tamil, or Malayalam) and have prior BPO experience, apply now!

Process Name:

E-COM (E-commerce Customer Support)

Location:

Marathalli - Bangalore

Experience:1+ Year

in a BPO/Call Center environment (Voice Process preferred)

Qualification:

Any Graduate or Undergraduate (HSC/12th Pass)

Language Skills:Fluent English

+

Fluent in Any South Indian Language

(Kannada, Telugu, Tamil, or Malayalam) - Mandatory

Working Days:

6 Days Working

Weekly Off:

1 Rotational Week Off

Salary (CTC):

?27,000 CTC per month (Approx.)

Salary (Take Home):

?22,000 Take Home per month (Approx.)

Key Responsibilities

Handle high-volume

inbound and outbound customer calls

efficiently, primarily in the requested South Indian language and English. Provide comprehensive customer support related to E-commerce activities, including

order placement, tracking, delivery status, returns, exchanges, refunds, and payment inquiries

. Accurately and clearly communicate product and service information to customers. Resolve customer complaints and service issues promptly and professionally, ensuring high customer satisfaction (CSAT). Use the company's internal systems and

CRM software

to document customer interactions, track issues, and process necessary requests accurately. Adhere strictly to the defined quality standards, communication scripts, and call handling metrics (AHT, Quality Score). Collaborate with internal teams (e.g., Logistics, Operations) to ensure timely resolution of complex customer cases.

Required Skills & Qualifications

1+ year of documented experience

in a BPO, Call Center, or Customer Service role (Voice process experience is highly valued).

Mandatory fluency

in

English

and at least one

South Indian language

(Kannada, Telugu, Tamil, or Malayalam). Excellent verbal communication skills are essential. Minimum educational qualification is Any Graduate or Undergraduate (HSC/12th Pass). Strong active listening, empathetic, and problem-solving skills. Basic computer literacy and ability to type and navigate applications while speaking with a customer. Comfortable working in a

6-day work week

environment with rotational shifts and a single rotational off.
Job Type: Full-time

Pay: ?20,000.00 - ?22,000.00 per month

Work Location: In person