Job Description

Ready to shape the future of work?

At Genpact, we

don't

just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're

leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how

we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team

that's

shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and

cutting-edge

solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of

Domain trainee

Mortgage Servicing

We are looking for someone with

deep

understanding and ability to perform day-to-day operations while

maintaining

SLA. Solving queries related to

New

loan Set up and review related to Mortgage Servicing.

Responsibilities

New Loan Setup Administration

Loan set up, review and funding of all Commercial, Mortgage Bond, AGRI loans, MAM PM (Mortgage Asset Management - Private Markets) for US or Third Party such as MCCM for Canadian.

Tax Administration or Insurance Administration

Report generation; obtaining property tax confirmation and property tax bills;

determining

shortages;

timely

payment of property taxes,

reserve

and invoices; and performing escrow analysis.

Collecting and conducting thorough review of insurance policies and insurance certificates to ensure validity,

accuracy

and compliance with the terms of mortgage documentation.

Process Escalation

Process concerns, challenges or issues being

encountered

by the team will be referred to SME & Team leader for further review, investigation, and

possible resolution

before deciding to move or seek

assistance

from Toronto.

Qualifications

Minimum qualifications

Bachelor's degree in Business Administration

, Accounting, Finance,

Economics

or any related course

.

Experience in real estate finance, credit analysis or in mortgage environment is preferred

.

Experience in North America property tax and insurance reviews

Preferred qualifications

Keen attention to details.

Excellent written and verbal communication skills. Ability to converse effectively using the English language.

Strong customer service skills (ability to build rapport,

demonstrate

empathy and outline key steps in delivering good customer service).

Ability to clearly understand

and

act on presented problem statement; to

comprehend

, capture as well as interpret basic customer information.

Candidate must

demonstrate

problem solving skills.

Able to work under pressure, and well-organized

Candidate must have good organizational and time management skills with the ability to be flexible to changing environments and to work independently and meet tight deadlines.

Why join Genpact?

Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation

Make an impact - Drive change for global enterprises and solve business challenges that matter

Accelerate your career -- Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by

applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants

are not required to

pay to

participate

in our hiring process in any other way. Examples of such

scams

include

purchasing

a 'starter kit,' paying to apply, or

purchasing

equipment or training.

JobDomain Trainee

Primary LocationIndia-Gurugram

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingAug 25, 2025, 6:01:44 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time