Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for

clients

.

--and we have fun doing it!

Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and

expertise

in data, technology, and AI.

Inviting applications for the role of

Domain

Traine

e

-

Brokerage &

Binding

( Process

Trainer)

Responsibilities:

Facilitate

training sessions

to

enable

knowledge transfer of a new transition

Enhance team's

knowledge of commercial insurance principles

by conducting sessions

Perform

quality audits

and provide constructive feedback to team members to drive continuous

performance

improvement.

Serve as a communication bridge between clients and internal teams, ensuring seamless

updates and

timely

responses to inquiries

from client SMEs

Maintain

comprehensive and

accurate

documentation

of client interactions, processes, and knowledge resources.

Administer

monthly

process

knowledge assessments

(PKTs)

and

identify

training needs (TNIs)

to

address skill gaps effectively

.

Ensure

adherence to

established

controls

by reviewing exceptions,

identifying

duplicate policies, and validating

transactions before processing.

P

romot

e

best practices across all business lines and

act

as the subject matter expert for

broking

operations processes and procedures.

Foster a culture of knowledge sharing and operational excellence by mentoring team members and reinforcing the importance of compliance and quality standards.

Qualifications:

Minimum Qualifications

Graduation in any stream except B

.

Tech and

Technical Graduation & Law

Work experience:

Relevant

experience in the US property and casualty (P&C) insurance lifecycle, including pre-placement, placement, and post-placement activities such as endorsements processing, policy administration, issuance, checking, quoting, renewal preparation, submissions, surplus lines, licensing, agency administration, and inspections.

Essential skills:

An Insurance Certification like AINS would be an edge

Strong knowledge of

audit processes

and

coaching methodologies

to drive performance improvement.

Exceptional

verbal and written communication skills

, ensuring clarity and professionalism in all interactions.

Advanced

analytical and problem-solving abilities

to address challenges effectively and deliver actionable solutions.

Demonstrated ability to

foster productive relationships with clients and internal teams

, promoting collaboration and trust.

Self-motivated and dedicated to achieving excellence in all tasks and responsibilities.

Genuine enthusiasm for working with people, fostering teamwork, and building strong connections.

Meticulous attention to detail to ensure

accuracy and quality in deliverables

.

Technical skills:

Strong understanding of

insurance concepts and terminology

, with the ability to interpret complex industry language effectively.

Hands-on experience in

insurance brokerage and binding activities

, ensuring seamless execution of processes.

Proficiency

in MS Excel (including knowledge of Macros), MS Word, MS PowerPoint, Power Automate, and other productivity tools.

Skilled

to

conduct

root-cause analysis

to

identify

and address process gaps, driving knowledge

improvements.

Collaborative mindset focused on resolving issues with partners, peers, and sub-process areas through data-driven and fact-based approaches.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values

respect and integrity, customer focus, and innovation.

Get to know us at

www.genpact.com

and

on

X

, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants

are not required to

pay to

participate

in our hiring process in any other way. Examples of such

scams

include

purchasing

a 'starter kit,' paying to apply, or

purchasing

equipment or training.

JobDomain Trainee

Primary LocationIndia-Madurai

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingJun 23, 2025, 9:28:28 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time