Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for

clients

. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and

expertise

in data, technology, and AI.

Inviting applications for the role of

Domain Trainee

-

Broker Technical Support Team

In this role, you will

be responsible for

Provide expert advice on commercial insurance products, risk management strategies, and regulatory requirements.

Your

expertise

will be

required

to ensure that team members receive the best possible advice and solutions tailored to their specific needs. You will

be required

to interact and work with the client partners for all process/business knowledge related documents are updated periodically and

team

is made aware of the same

in a timely manner

.

Should be open to work in any shift as per the business requirement

Responsibilities

Manage and resolve basic inquiries associated with all aspects of Client Services and service delivery (

e.g.

output delivery, basic

broking

inquiries, etc.)

.

Communicating directly with underwriters/brokers/account executives to follow up or obtain

additional

information.

Conduct training sessions for employees to enhance their understanding of commercial insurance principles and practices.

Act as a liaison between clients and team members to ensure smooth communication related to updates, and

inquiry responses received from client SMEs

.

Maintain

accurate

records of client interactions

and

knowledge material

Conduct monthly knowledge assessment tests

and TNI (training need identification)

Ensure all controls are

followed,

existing exceptions are reviewed, and duplicate policies are reported before processing any transaction.

Ability to handle varied volumes of workloads and to reach targets and deadlines on a timely basis.

Lead by example by

demonstrating

and sharing knowledge with all lines of business the importance of best practices and acting as the subject matter expert to all operational and procedural activities for the Broking operations team

Qualifications we

seek

in you!

Minimum qualifications

Graduate in any stream

Relevant

and meaningful

years of experience of working in US P&C insurance lifecycle - pre-placement, placement, and post-placement activities (such as endorsements processing, policy administration, policy checking, policy issuance, quoting, renewal prep, submissions, surplus lines, licensing, agency admin, inspections and so on.

Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation.

Proficient in English language- both written (Email writing) and verbal

A strong attention to detail; analytical skills and the ability to multi-task are important

Preferred Qualification and Experience

An Insurance Certification would be an edge

Awareness about Property & Casualty insurance regulation and anomalies will be preferred

Relevant years of insurance experience and domain knowledge, especially P&C insurance

Candidate having Broker (US P&C insurance) experience would be an asset

Proficient with Microsoft Office (Word, PowerPoint, Excel, OneNote)

A strong attention to detail; analytical skills and the ability to multi-task are important

Should be a team player with

previous

work experience in an office environment

required

Client focused with proven relationship building skills

Ability to work collaboratively as a key member of a team and independently with minimum supervision

Highly organized with a proven ability to prioritize competing requirements and deadlines under pressure

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit

www.genpact.com

. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants

are not required to

pay to

participate

in our hiring process in any other way. Examples of such

scams

include

purchasing

a 'starter kit,' paying to apply, or

purchasing

equipment or training.

JobDomain Trainee

Primary LocationIndia-Madurai

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingJun 25, 2025, 5:37:30 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time