Job Description

Job Title Domain Specialist - GIS Workplace



Global Service Delivery specialist responsible for the Self-Service Software shopping portal and working as part of the Software Service DevSecOps team & Virtual Application | Desktop Service. Working as a part of the Digital workplace.

Your Challenge:

Do you want to help the employees at Philips get the right IT tools so they can do their work properly? The Self-Service portal is the face to the employees to get software they need for daily work. The Virtual Application | Desktop Service is the way of working for the Philips partner community. If running and delivering the requested service flawlessly and in time is your calling, then this job could be your next!

You are responsible for

Participate with Service Providers and lead Change Management

Service update communication and Stakeholder management

Manage day to day capability build, service & support operations, source and deliver components of standard services from a defined service catalogue.

Manage and report on the service consumption and escalate deviations from plan to appropriate parties.

Responsible for Continuous Improvement and capability building.

Partner with Global IT Services constituents to ensure YoY improvements and expectations realized.

Verify service operations against stated Service Level Agreements, Experience Level Agreements and Operational Level Agreements, report and communicate findings.

Manage "live" technical environments for user impact, on a day-to-day basis, together with the relevant vendors.

Play an active role in the SCRUM team, or support the delivery of programs with transformational activities

Participate with product Owner on activities related to Service and Release Management, Service Integration, Support and Technical Operations.

You are a part of

The Workplace department which is reporting into Philips IT organization (enabling function). This team takes care of the Philips global workplace for 75000 end users.

To succeed in this role, you should have the following skills and experience

Deep understanding of Cloud and VDI technologies

Understanding of Citrix, Microsoft Azure Virtual Desktop, Windows Cloud PC

Understanding of Basic Cloud foundation and Security

Bachelor's degree in Information Technology and or commensurate experience in delivering Software Services in a Global environment
10K users.

Deep understanding of Shopping Portals for Software Distribution

Deep understanding of software distribution (SCCM, Intune).

Understanding Azure Active Directory, On-Premises Active Directory and Policies.

Remote Troubleshooting, Social Support and L3 support of incidents.

Thorough knowledge of MS Office suite to produce presentations on respective subject matter

Excellent English language communication skills, both verbal and written. Cross-cultural etiquettes, customer centric and collaborative mindset.

Works autonomously within established procedures and practices.

Good command on stakeholder management, judgement, conflict resolution, risk & mitigations.

Data Analytic skills around PC asset's and follow through on Philips responsibilities in the asset services

Supplier Management experience a must.

Have a DevSecOps mindset.