Job Description

Job Requirements
Phenom Introduction:
Our purpose is to help a billion people find the right work! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal!
:
We're seeking a Domain QA Manager who brings a deep understanding of customer workflows, business use cases, and HR technology. This isn't traditional QA -- it's quality reimagined from the outside-in. You'll be accountable for validating our products not just for bugs, but for domain quality and business processes across the Phenom platform.
You will lead a team of domain-focused QA specialists and work cross-functionally with Product, Engineering, Customer Support, Customer Success, and UX to drive end-to-end product validation that reflects real customer business needs.
What You'll Do
Customer-Centric Quality Validation:

• Design and drive domain-specific test strategies focused on end-user personas, customer workflows, and business processes.
• Define and execute test scenarios that reflect real-world usage patterns across industries and functions.
• Champion the "Voice of the Customer" in product validation.

Cross-Functional Collaboration:

• Partner closely with Product Managers, Engineering teams and UX to validate end to end business processes from customer's perspective
• Align with - Professional Services (implementation), Customer Support and Customer Success teams to incorporate learnings from production use into QA strategy.

Domain QA Ownership:

• Own domain QA practice access the Phenom platform for all product areas. .
• Ensure testing reflects industry-specific nuances, compliance needs, and user behavior patterns.
• Develop domain knowledge & business use cases, convert them into quality strategy and test cases.

Quality Metrics & Reporting:

• Define and track quality KPIs tied to customer satisfaction, defect leakage, and production issues.
• Enable early detection of gaps through analytics, monitoring of release outcomes, and feedback loops from field users.

What You've Done:

• 8+ years in software QA, with at least 3 years in a domain-driven QA or Business Analyst role.
• Candidates with experience as Business Analysts turned into QA will be preferred.
• Strong understanding of HR technology workflows - e.g., recruiting, CRM, onboarding, talent marketing, etc.
• Demonstrated ability to think end-to-end - connecting test plans to real business outcomes.
• Excellent cross-functional collaboration and communication skills.
• Analytical mindset: comfortable using data to prioritize, decide, and improve quality.

Benefits:

• We want you to be your best self and to pursue your passions!
• Health and wellness benefits/programs to support holistic employee health
• Flexible hours and working schedules, as well as parental leave for new parents
• Growing organization with career pathing and development opportunities
• Tons of perks and extras in every location for all Phenoms!

Diversity, Equity, & Inclusion:
Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed. We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere!