Job Description

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity--driving our business priorities alongside meaningful social, community, and societal impact.
Why Ciena:We are big proponents of life-work integration and provide the flexibility and tools to make it a reality with remote work and potentially, part-time work. We believe an inclusive, diverse, and barrier-free work environment makes for empowered and committed employees. We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families and also offer a variety of paid family leave programs. We are committed to employee development, offering tuition reimbursement and a variety of in-house learning and mentorship opportunities. We know that financial security is important. We offer competitive salaries and incentive programs, RSU's (job level specific) and an employee share option purchase program. We realize time away to recharge is important. We offer flexible paid time off! Great work deserves recognition. We have a robust recognition program, with ongoing and enhanced awards for exemplary performance.

How You Will Contribute:
Reporting to Senior Manager, IT Applications, as DocuSign Insight Developer professional, you will play a critical role in ensuring the system is available for business and functioning. You will be responsible for providing system access, ensuring the security profiles are set up correctly and configured as per the roles and responsibilities. Your technology expertise in replicating the problem, find the solution, working with internal team and external vendors to resolve the issues. Automatically extract critical clauses and terms.Support: Collaborate with the End User Support team and internal Legal Application Support team to provide the DocuSign Insight Support to handle the incoming day to day issues in Service Now ticketing tool. User Access: Understand the system security and provide the correct role assignment to users to perform the tasks in tool Ticket Management: Monitor the tickets in ServiceNow and assign the tickets as level 2 support for all tickets related to DocuSign Insight Support group. Environment Management: Work with vendor support team to report and resolve the system performance issues and product bugs. Also testing the software upgrades releases from DocuSign. Continuous Improvement: Stay up-to-date with the latest industry trends, tools, and best practices in application support. Identify areas for process improvement and propose innovative solutions to enhance the product and internal process.

What Does Ciena Expect of You
Initiative - you're a self-starter who works with limited direction and is committed to delivering against aggressive deadlines. A customer first mentality - what's important to the customer is also important to you. Agility - with an ability to flex between the strategic and tactical, you manage competing and ever-changing priorities and maintain a balanced and methodical approach to problem solving. Communication expertise - you possess the ability to tailor your message and ideas to the audience to ensure understanding and consensus. The flexibility to work independently and as part of a broader team - you thrive in a team environment, are comfortable working independently, and know how to get things done in a virtual environment. Relationship builder - with a proven ability to influence at all levels, you're able to quickly develop trusted connections and get work done through others. A commitment to innovation - you keep abreast of competitive developments and are always keen to formulate new ideas and problem solve.

The Must Haves:Bachelor's degree in Computer Science, Engineering. Programing Language Experience in at least one core languages like JAVA or C-SHARP Strong knowledge on Microsoft Office (MS Excel) Strong knowledge of software development and UI/UX Excellent analytical and Logical thinking and problem-solving skills. Strong attention to detail and accuracy. Effective communication and collaboration skills. Ability to work independently and within a team in a fast-paced, dynamic environment.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.