Job Description

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity--driving our business priorities alongside meaningful social, community, and societal impact.
Are you ready to make an impact by ensuring critical business systems are secure, reliable, and optimized? We're looking for a DocuSign Insight Developer to play a pivotal role in system support, user access management, and continuous improvement initiatives. If you thrive on solving complex problems, collaborating with teams, and delivering innovative solutions, this is your chance to join a dynamic environment where your expertise will drive success.
How You Will Contribute:

• Collaborate with the End User Support and Legal Application Support teams to manage day-to-day DocuSign Insight issues using ServiceNow.
• Assign appropriate roles and security profiles to users, ensuring system access aligns with responsibilities.
• Monitor and manage ServiceNow tickets as Level 2 support for DocuSign Insight-related issues.
• Report and resolve system performance issues and product bugs by working closely with vendor support teams.
• Test software upgrades and releases from DocuSign to ensure seamless implementation.
• Identify areas for process improvement and propose solutions to enhance the product and internal workflows.
• Stay current with industry trends, tools, and best practices to drive continuous improvement.

The Must Haves:

• Bachelor's degree in Computer Science or Engineering.
• Programming experience in at least one core language (e.g., Java or C#).
• Strong knowledge of Microsoft Office tools, particularly MS Excel.
• Solid understanding of software development and UI/UX principles.
• Excellent analytical, logical thinking, and problem-solving skills.
• Strong attention to detail and accuracy.
• Effective communication and collaboration skills.
• Ability to work independently and as part of a team in a fast-paced environment.

The Assets:

• Experience with ServiceNow ticketing tools or similar platforms.
• Familiarity with DocuSign products or other contract lifecycle management tools.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Skills Required