We are looking for a seasoned Lead Information Developer with a strong background in authoring software product documentation for end-users. The ideal candidate will have extensive experience in developing high-quality documentation and leading a team of technical writers. Knowledge in developing marketing content such as white papers, brochures, newsletters, and demo scripts is an added advantage
Primary Responsibilities
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Lead and Mentor:
Guide and mentor a team of technical writers, ensuring the delivery of high-quality documentation.
Content Development:
Analyze, develop, and deliver content for context-sensitive online help systems, user guides, and technical manuals using MSTP.
Collaboration:
Work closely with subject matter experts to determine necessary content updates and obtain collaborative approval of all new and revised content.
Strategy and Design:
Provide expertise for product documentation projects and assist in documentation design and delivery strategies for new product offerings.
Quality Assurance:
Ensure all documentation meets industry standards, regulatory requirements, and organizational quality guidelines.
Cross-Functional Coordination:
Collaborate with editors, other writers, instructional designers, and reviewers to refine content.
Innovation:
Drive innovation in documentation practices and tools to enhance the user experience.
Innovative Content Development with AI -
Utilize AI tools to automate content generation, improve consistency, and accelerate documentation workflows. Explore AI-driven solutions for creating interactive help systems, chat-based user assistance, and predictive content recommendations.
Required Skills and Experience
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Experience:
8+ years of experience in writing, editing, and developing documentation.
Technical Writing Expertise:
Sound knowledge of technical writing principles, standards, and methods.
Communication Skills:
Excellent editing, writing, and verbal communication skills.
Attention to Detail:
Good eye for detail, design, and typography, and strong visualization skills.
Project Management:
Proven ability to manage multiple projects and meet aggressive deadlines.
Team Leadership:
Demonstrated ability to lead and mentor a team effectively.
Collaboration:
Proven ability to work well independently and as part of a team.
Hands-on experience with AI-powered documentation tools (e.g., natural language generation platforms, intelligent search systems).
Familiarity with machine learning concepts for content personalization
Preferred Qualifications:
Educational Background:
Bachelor's degree in English, Communications, Computer Science, or a related field.
Additional Skills:
Experience with content management systems, version control systems, and documentation tools.
About Aurigo
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Aurigo is revolutionizing how the world plans, builds, and manages infrastructure projects with Masterworks, our industry-leading enterprise SaaS platform. Trusted by over 300 customers managing $300 billion in capital programs, Masterworks is setting new standards for project delivery and asset management. Recognized as one of the Top 25 AI Companies of 2024 and a Great Place to Work for three consecutive years, we are leveraging artificial intelligence to create a smarter, more connected future for customers in transportation, water and utilities, healthcare, higher education, and the government, with over 40,000 projects across North America.
At Aurigo, we don't just develop software--we shape the future. If you're excited to join a fast-growing company and collaborate with some of the brightest minds in the industry to solve real-world challenges, let's connect.
Competencies
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