Job Description

Job Title :

Documentation Executive (Study Abroad Admissions / Visa )

Company :

Medcity International Overseas Corporation

Industry :

Study Abroad

Job Location :

Kochi

Job Type :

Full Time, On-site

The

Study Abroad Admissions and Visa Documentation Executive

plays a crucial role in assisting students through the entire journey of securing admission to international universities and completing visa processes successfully. This role requires a combination of in-depth knowledge of global education systems, precision in documentation, and strong interpersonal skills to deliver a seamless and positive student experience.

Key Responsibilities

1. Admission Documentation

Assist students with preparing and submitting university applications for multiple countries. Guide in compiling required documents such as

transcripts, Statement of Purpose (SOPs), Letters of Recommendation (LORs), CVs, and other academic/professional records.

Communicate with students to ensure timely submission of documents and address queries. Coordinate with international universities and colleges to track application statuses and follow up on offers. Maintain awareness of

admission timelines, program eligibility criteria, and course offerings

for destinations such as the USA, UK, Canada, Australia, and Europe.

2. Documentation & Compliance

Maintain detailed records of student applications, communications, and related visa documentation. Ensure

confidentiality, accuracy, and compliance

with institutional policies and data protection laws. Submit periodic reports on student applications, visa success rates, and overall progress.

3. Visa Processing

Guide students step-by-step through the

student visa application process

, including gathering documents, financial proofs, and interview preparation. Review, verify, and cross-check all visa-related documentation to meet immigration guidelines. Stay updated on the

latest immigration policies and visa regulations

for all study-abroad destinations.

4. Customer Service & Relationship Management

Provide accurate, timely, and supportive counseling to students and their families. Build strong relationships to ensure a positive student experience. Conduct

counseling sessions, webinars, workshops, and information seminars

on admissions and visa processes. Collaborate with internal teams, university partners, and external service providers (translation agencies, financial consultants, etc.).

5. Targets & Performance

Achieve or exceed

daily, weekly, monthly, and yearly visa/admission targets.

Ensure no delays in application processing by using effective strategies and best practices. Apply updated knowledge of courses, countries, and eligibility requirements to achieve results efficiently.

6. Calls & Follow-ups

Conduct regular follow-ups with students regarding their application and visa progress. Strengthen client relationships through timely communication and updates.

7. Record Keeping & Reporting

Prepare and update

daily, weekly, and monthly reports

on admissions and visa processes. Maintain an organized record of student information, course details, fee structures, and university data for easy reference. Keep updated digital and physical files for smooth operations.

8. Research & Knowledge Building

Stay informed about global education trends, competitive offerings, and immigration challenges. Research new intakes, program updates, scholarships, and country-specific opportunities. Continuously upgrade knowledge about the

study abroad industry, competitors, and business strategies.

9. Participation & Support

Actively participate in

webinars, expos, seminars, delegate meetings, training sessions, and in-house events

hosted by the organization. Support marketing and outreach initiatives by sharing admission and visa expertise.

10. Team Collaboration

Attend

daily, weekly, and monthly team meetings

to discuss work updates, plans, and strategies. Coordinate with team members to resolve student queries efficiently. Share best practices and contribute to team goals.

Qualifications & Skills Required

Educational Background:

Bachelor's degree (preferably in Education, International Relations, Business Administration, or related field).

Experience:

2-5 years of proven experience in

study abroad admissions and visa documentation processing.

Technical Skills:

Proficiency in MS Office (Word, Excel, PowerPoint). Knowledge of CRM software for record-keeping and client management.

Core Competencies:

Strong verbal and written communication skills. High attention to detail and organizational ability. Ability to manage multiple tasks under tight deadlines, especially during peak seasons. Strong problem-solving skills and proactive approach. Team player with customer-first mindset.
Job Type: Full-time

Ability to commute/relocate:

Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

Do you have experience in study abroad documentation?
Experience:

Documentation Admission / visa: 2 years (Preferred)
Location:

Kochi, Kerala (Preferred)
Work Location: In person