Job Description

Description
We are seeking an accomplished (Destination Management Company Operations Lead) to join our dynamic team. The incumbent will play a pivotal role in overseeing and managing the operational aspects of our Destination Management Company. This position requires a strategic thinker with a passion for travel and tourism, who can elevate our offerings and ensure our operations align with our vision. The DMC Operations Lead will be responsible for leading a multifaceted team, fostering collaboration, and implementing best practices to enhance service delivery. You will work closely with various stakeholders, including vendors, clients, and internal departments to ensure seamless operations that deliver exceptional experiences to our clients. The ideal candidate will demonstrate a deep understanding of industry trends, possess strong leadership capabilities, and be adept at problem-solving and decision-making. A focus on customer satisfaction and operational excellence is crucial, as the DMC Operations Lead will be the driving force behind our commitment to outstanding service. If you are passionate about creating unforgettable travel experiences and have a proven track record in operations management, we encourage you to apply for this exciting opportunity.
Requirements
Responsibilities:

• Lead, manage, and mentor the operations team to ensure seamless and efficient service delivery across all travel programs.

• Develop and execute operational strategies to improve performance, scalability, and service quality of the DMC.

• Oversee end-to-end planning and execution of travel itineraries, logistics, and on-ground operations to ensure high client satisfaction.

• Manage relationships with local vendors, suppliers, and partners; negotiate contracts and ensure optimal cost and service standards.

• Monitor daily operational workflows and implement continuous improvements based on industry best practices and customer feedback.

• Ensure compliance with tourism regulations, safety standards, and internal operational policies.

• Identify and proactively resolve operational challenges related to logistics, vendors, or client requirements.

• Prepare, analyze, and present operational performance reports, KPIs, and insights to senior management.

• Collaborate with sales, product, and finance teams to align operations with business objectives.

Qualifications:

• Bachelor's degree in Business Administration, Travel & Tourism, Hospitality Management, or a related field.

• Minimum 3+ years of experience in operations management within the Travel & Tourism

• Strong leadership and people-management skills with the ability to inspire and guide cross-functional teams.

• Proven expertise in vendor management, logistical planning, and operational execution.

• Excellent organizational, time management, and multitasking abilities in fast-paced environments.

• Strong problem-solving skills with a proactive, detail-oriented approach.

• Exceptional written and verbal communication skills for effective client and stakeholder interactions.

• Hands-on experience with operational, project management, or travel technology tools.

• Analytical mindset with the ability to track performance metrics and drive process improvements.

• Ability to work independently and collaboratively, including in remote or hybrid work settings.

Skills Required