Job Description

Job description

Role & responsibilities

1. To develop and implement services, strategies that align with the company's goals and objectives. This includes setting service standards, identifying customer needs and developing service plans.

2. Track breakdown calls, manage preventive maintenance and ensure equipment calibration

3. Responsible for adding new equipment to the scope for adding revenue.

4. Ensure quality in service, PM, Asset mapping and documentation.

5. Responsible for managing a team of service technicians, which includes setting performance, targets, providing training and support, and conducting performance evaluations.

6. To ensure that their division is complying with all relevant regulations and standards.

7. Developing and implementing action plan for penalty reduction.

8. To ensure that their team delivers high quality service to customers , including maintenance, repair, and calibration of medical equipment.

9. To manage the service budget for their area, which includes forecasting revenue, managing expenses and ensuring profitability.

10. Monitor the customer satisfaction

11. Attend customer meeting and mentoring to the team of district in charge / District Managers to make action plan in advance.

12. Enhance technical capabilities on regular basis.

13. Ensure customer satisfaction & to maintain healthy liaising with Hospital, Authorities & various other clients.

Job Types: Full-time, Permanent

Pay: ?427,672.65 - ?900,000.00 per year

Benefits:

Leave encashment Life insurance Provident Fund
Schedule:

Day shift
Application Question(s):

Are you from medical equipment industry ?
Experience:

Team management: 3 years (Required) Total: 9 years (Required) Medical device industry: 5 years (Required)
Work Location: In person

Application Deadline: 30/05/2025