Job Description

Remote Dispatcher position

in the

Non-Emergency Medical Transportation (NEMT)

industry in the USA:

Job Title: Remote Dispatcher - Non-Emergency Medical Transportation (NEMT)

Location:

Work From Home (Remote)

Employment Type:

Full-Time

About the Role:

We are seeking a highly organized and self-driven

Remote Dispatcher

to manage and coordinate trips for a fleet of 10-15 vans in the NEMT industry. This role involves real-time scheduling, dispatching drivers, managing trip logistics, handling incoming client calls, and providing support to drivers while they are en route.

Key Responsibilities:

Manage daily trip schedules and dispatch 10-15 drivers efficiently based on trip assignments. Monitor routes and respond promptly to any issues or delays to ensure on-time performance. Communicate with drivers regularly to provide instructions, updates, and resolve concerns while on the road. Handle high volume of incoming calls from clients and transportation providers with professionalism. Update trip statuses in dispatching software in real time. Maintain accurate records of completed, cancelled, and rescheduled trips. Ensure compliance with NEMT transportation guidelines and safety protocols. Work independently and take ownership of dispatching operations during assigned shifts.

Qualifications:

Previous experience as a dispatcher, preferably in the NEMT or logistics/transportation industry. Strong knowledge of US geography and routing principles. Excellent communication and customer service skills. Ability to multitask and make quick decisions in a fast-paced environment. Familiarity with dispatching software (e.g., Mediroutes, or similar). Proficient with basic computer tools and communication apps (email, phone, GPS tracking, spreadsheets). High-speed internet and a quiet home office setup.

Preferred Qualifications:

Prior experience in a fully remote dispatcher role. Bilingual in English and Spanish is a plus. Knowledge of medical transportation billing and compliance is a bonus.

Work Schedule:

Night shift and weekend shifts may be required depending on operational needs. Flexible availability is a plus.

Job Type: Full-time

Pay: ?30,000.00 - ?40,000.00 per month

Schedule:

Monday to Friday Night shift Weekend availability
Experience:

Dispatcher: 2 years (Required)
Language:

English (Required)
Work Location: Remote

Expected Start Date: 11/08/2025