Job Description

Job Summary

The Dispatcher is responsible for coordinating and managing the timely movement of personnel, vehicles, or resources in response to service requests. This role serves as the central communication point between field staff and customers, ensuring efficient operations, safety, and high-quality service delivery.

Key Responsibilities

Receive, prioritize, and dispatch service calls or work orders Communicate with drivers, technicians, or field personnel via phone, radio, or digital systems Monitor schedules, routes, and job progress to ensure timely completion Track vehicle locations and update status logs in real time Respond to emergencies or urgent situations and adjust schedules as needed Maintain accurate records of calls, dispatches, and outcomes Provide customer service by answering inquiries and resolving issues Ensure compliance with company policies, safety procedures, and regulations Coordinate with supervisors or managers to optimize workflow
Qualifications & Skills

High school diploma or equivalent (associate degree preferred) Previous dispatcher or logistics experience preferred Strong communication and multitasking skills Ability to remain calm and make quick decisions under pressure Proficiency with dispatch software, GPS systems, or scheduling tools Basic computer skills (email, data entry, spreadsheets) Strong organizational and time-management abilities
Working Conditions

Fast-paced environment with frequent interruptions May require shift work, weekends, holidays, or on-call availability Prolonged periods of sitting and computer use
Preferred Attributes

Problem-solving mindset Attention to detail Team-oriented with strong interpersonal skills Ability to adapt to changing priorities

Must be very fluent in English

Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?15,000.00 per month

Education:

* Higher Secondary(12th Pass) (Preferred)