Job Description

A Dispatcher is responsible for coordinating and managing the movement of vehicles, field personnel, equipment, or emergency services within a defined area. They receive calls or orders, schedule and dispatch staff or vehicles, monitor ongoing operations, and ensure timely and efficient service delivery.
They act as a central hub of communication between clients, field workers, drivers, and management.

Key Duties & Responsibilities

The specific tasks will vary depending on the kind of dispatcher role (logistics, emergency, utilities, etc.), but typical duties include:

Receive and evaluate incoming requests (calls, work orders, service requests) Assign and dispatch personnel, vehicles, or resources in response to requests or according to schedules Monitor the status and location of field units using radio, GPS, telematics, or dispatching software Communicate route changes, job updates, delays, or issues to field units Serve as liaison between clients/customers and field staff -- relay instructions, clarify requests, resolve discrepancies Track and report on job progress, completion, delays, and exceptions Maintain logs, records, and databases (e.g. timesheets, mileage, fuel usage, repair records) Use mapping tools / routing software to suggest efficient routes Advise drivers / staff of traffic conditions, weather, detours, or hazards Escalate major issues or emergencies to supervisors or other stakeholders Prepare operational reports and metrics for management Adhere to safety protocols, regulations, and company policies In emergency dispatch roles: gather critical information from callers, triage, provide instructions, and dispatch appropriate emergency services
Required Qu

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month