Job Description

Role Overview:

The

Despatch Officer

ensures timely and accurate shipping of goods by coordinating despatch operations, liaising with transport providers, and maintaining records.

Key Responsibilities:

Tracking the loads Coordinating the loading and unloading of vehicles. Dispatching drivers for Delivery and Collections time slots. Ensuring all loads are captured recorded thought our TMS. Ensure that all emails in the email inbox are followed up and filed once actioned. Report any issues and escalate if necessary. Responding to all customer enquiries delivery incidents / issues, arrival times or late deliveries / pickups via email and phone call. Escalating and flagging late pick-ups / deliveries with customers via phone and then confirm with emails. Ensure written/verbal hand-over is given to the next shift. Ensuring drivers complete Pre-start. Ensuring drivers demonstrate safe work practices at all times. Must micromanage the drivers with pick-ups. Phone calls must be made to ensure pick-ups are completed on time. Calling drivers advising if their load is ready for departing, or if their load has been delayed. Behaving in a professional manner to all internal and external stakeholders at all times.

Requirements:

Experience in despatch, logistics, or warehousing preferred. Strong computer and communication skills. Proficiency in despatch or warehouse systems. Attention to detail and ability to multitask. Strong knowledge of the Transport industry. Ability to perform in a fast-paced environment. Minimum 1 years of experience within the logistics industry.

Why Join Us?

Competitive salary and benefits. Career growth opportunities. Supportive team environment.
Job Type: Full-time

Pay: ₹20,000.00 - ₹40,000.00 per month

Ability to commute/relocate:

Model Town, Jalandhar, Punjab: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Experience:

Dispatching: 1 year (Required)
Shift availability:

Night Shift (Required)
Work Location: In person