Manage and oversee the day-to-day activities of the dispatch department
Assign delivery routes and schedules to drivers
Coordinate with drivers to ensure timely pick-up and delivery of goods
Monitor delivery progress and address any delays or issues that arise
Collaborate with other departments, such as logistics and customer service, to optimize delivery processes
Develop and implement strategies to improve dispatch operations and customer satisfaction
Maintain accurate records of deliveries, including proof of delivery documents
Ensure compliance with company policies and regulations related to dispatch operations
Conduct regular performance evaluations and provide feedback to team members