Rio Moving is a leading US-based logistics company specializing in efficient and reliable moving and transportation services. We offer customized solutions for residential moves & commercial relocations.
Job Title:
Dispatch Manager
Location:
Centura Square IT Park, Thane West
Shift:
US Shift - Flexible for Rotational Shifts
Job Summary:
The Dispatch Manager is responsible for the overall planning, supervision, and coordination of dispatch operations in a packers and movers company. This role ensures that all moves are effectively scheduled, assigned, and executed on time while managing movers, drivers, and support staff. A critical aspect of the position is leading the team with accountability, ensuring operational efficiency, and delivering services in line with company standards and customer expectations.
Key Responsibilities:
Coordination & Planning:
Manage daily dispatch operations by planning efficient routes, allocating resources, and scheduling moves.
Team Leadership:
Lead, train, and supervise the dispatch team while fostering a culture of accountability, productivity, and excellence.
Problem-Solving:
Address operational challenges and unforeseen issues promptly to maintain smooth business continuity.
Customer Service:
Act as the point of contact for customers, provide timely updates, resolve escalations, and maintain a high level of satisfaction.
Process Optimization:
Continuously evaluate and improve dispatch processes, adopt new technologies, and enhance operational efficiency.
Compliance & Reporting:
Ensure adherence to transportation regulations, company policies, and safety protocols. Maintain accurate dispatch records and submit regular performance reports.
Performance Monitoring:
Track team performance, customer feedback, and operational metrics; recommend improvements for enhanced efficiency and service quality.
Requirements:
Proven experience in logistics, dispatch (packers & movers/transportation industry experience preferred).
Bachelor's degree in Business Administration, Logistics, or related field (MBA preferred).
Strong organizational and leadership skills with the ability to supervise and motivate teams effectively.
Ability to work under pressure, manage multiple tasks simultaneously, and meet deadlines in a dynamic work environment.
Key Skills:
Client Relationship Management
Leadership & Team Development
Communication & Presentation Skills
Problem-Solving & Conflict Resolution
Market & Competitor Awareness
Time & Resource Management
Job Type: Full-time
Pay: Up to ₹500,000.00 per year
Ability to commute/relocate:
Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:
Dispatching: 4 years (Required)
Shift availability:
Night Shift (Required)
Work Location: In person
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