Job Description

About Us: We are seeking a detail-oriented and proactive Dispatch Executive to manage daily dispatch operations for our US based logistics (3PL) business. The role involves coordinating with drivers, tracking shipments, ensuring on-time pickups and deliveries, and maintaining strong communication with brokers, carriers, and customers.

Key Responsibilities

Plan, schedule, and dispatch drivers for pickups and deliveries across the US Monitor driver routes, hours of service (HOS), and compliance Track shipments using TMS, GPS, and load boards Communicate regularly with drivers regarding load details, delays, and route changes Coordinate with brokers, shippers, and receivers to ensure smooth operations Handle check calls, ETA updates, POD collection, and detention issues Resolve operational issues such as breakdowns, delays, and re-routing Maintain accurate dispatch records and update TMS in real time Ensure cost-effective routing and maximize truck utilization Support billing and documentation by sharing load confirmations and PODs

Required Skills & Qualifications

Experience in US trucking / logistics / 3PL dispatch operations Strong knowledge of dry van, reefer, or flatbed operations Familiarity with US geography, time zones, and routes Understanding of DOT regulations, HOS, ELDs Proficiency in TMS, GPS tracking systems, and load boards Excellent communication skills (English - verbal & written) Ability to work in US night shifts Comfortable for 6 days working Strong problem-solving and multitasking abilities

Preferred Qualifications

Prior experience working with US brokers and carriers Knowledge of freight billing, detention, and accessorial charges

Key Performance Indicators (KPIs)

On-time pickup & delivery percentage Driver utilization & dwell time reduction Issue resolution turnaround time Compliance & documentation accuracy
Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?35,000.00 per month

Benefits:

Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund
Work Location: In person