Job Description

Job Summary:

The Dispatch Executive is responsible for overseeing the scheduling, coordination, and tracking of all outbound shipments. This role ensures timely, accurate, and cost-effective delivery of goods to clients or franchisees, while maintaining compliance with company standards and regulatory requirements. The Dispatch Executive plays a crucial role in ensuring customer satisfaction and optimizing dispatch operations.

Key Responsibilities:

1. Transport Scheduling

Plan and execute daily, weekly, and monthly dispatch schedules in coordination with warehouse, logistics, and customer service teams. Allocate transportation resources efficiently to ensure timely delivery. Adjust and reschedule dispatch plans as per urgency, weather conditions, or operational constraints.
2. Delivery Route Optimization

Analyze and finalize the most cost-effective and time-efficient delivery routes. Use route planning tools and real-time data to minimize transit time and fuel consumption. Continuously evaluate and improve delivery route performance.
3. Compliance with Transport Regulations

Ensure all dispatch operations are compliant with applicable local, state, and national transport laws and safety regulations. Maintain up-to-date documentation for vehicle registrations, driver licenses, and permits. Implement and monitor safety protocols for loading, transit, and unloading.
4. Order Tracking & Monitoring

Oversee real-time tracking of dispatched orders using GPS and tracking systems. Provide status updates to internal teams and customers as needed. Resolve delivery-related issues promptly, including delays, route deviations, or damages.
5. Documentation & Coordination

Maintain accurate dispatch records, including invoices, delivery notes, transport logs, and proof of deliveries. Coordinate with sales, customer service, warehouse, and transport vendors to ensure smooth dispatch operations. Prepare reports related to delivery performance, transport costs, and compliance audits.

Key Skills:

Strong organizational and planning skills Excellent understanding of logistics and transport regulations Proficiency with dispatch and tracking software (e.g., TMS, GPS, ERP) Strong problem-solving and crisis management abilities Good communication and coordination skills Attention to detail and time management

Qualifications:

Bachelor's degree in Logistics, Supply Chain, Business Administration, or related field 2-5 years of experience in dispatch, logistics, or transport management Knowledge of fleet operations and documentation processes is a must Familiarity with transport compliance standards and route planning tools
Job Type: Full-time

Pay: Up to ?30,000.00 per month

Schedule:

Day shift
Work Location: In person