Job Description

Key Responsibilities:

Coordinating Dispatches:

Receiving and verifying customer orders and requests. Planning and scheduling deliveries or pickups. Assigning tasks to drivers or delivery personnel. Monitoring the status of deliveries and addressing any issues that arise.

Documentation and Record Keeping:

Preparing shipping documents, such as invoices, packing lists, and bills of lading. Maintaining accurate records of dispatch activities, including schedules, routes, and driver performance. Ensuring compliance with relevant regulations and procedures.

Communication and Customer Service:

Communicating with customers regarding order status, delivery schedules, and any issues. Liaising with other departments, such as sales, operations, and warehouse, to ensure smooth operations. Resolving customer inquiries and complaints related to deliveries.

Other tasks:

May involve coordinating with transportation providers (e.g., couriers, trucking companies). May be involved in preparing reports and analyzing dispatch data.

Safety:

Monitor and adhere to safety procedures, ensuring that dispatch operations are conducted safely and efficiently.
Required Skills:

Organizational Skills:

Ability to manage multiple tasks and prioritize effectively.

Communication Skills:

Strong verbal and written communication skills to interact with customers, drivers, and other staff.

Problem-Solving Skills:

Ability to identify and resolve issues that arise during dispatch operations.

Attention to Detail:

Accuracy in preparing documents and maintaining records.

Knowledge of Logistics and Transportation:

Familiarity with delivery processes, routes, and transportation methods.

Computer Skills:

Proficiency in using dispatch software and other relevant computer applications.

Customer Service Skills:

Ability to handle customer inquiries and complaints professionally.
Job Type: Full-time

Pay: ?10,407.81 - ?20,010.95 per month

Work Location: In person