Job Description

Job Title:

Dispatch Executive

Location:

Delhi Warehouse (430 sq. ft. facility) E2 Plot No. 4, Jhandewalan Extension, Near Metro Station Gate No. 2, New Delhi - 110055

Department:

Operations

Reports To:

Warehouse Manager

Salary Range:

Upto 25k( Based on relevant experience, technical proficiency, and past operational performance.)

Working Days:

Monday-Saturday (6 days/week) 10:00 AM - 8:00 PM

Position Overview

We are looking for a Dispatch Executive to manage daily order dispatch operations including packing, labeling, courier coordination, and shipment tracking. The role requires accuracy, speed, and attention to detail to ensure timely and error-free customer deliveries.

Key Responsibilities

1. Order Dispatch & Processing

Pick and pack customer orders as per order list. Ensure packaging quality standards are followed to avoid damage in transit. Generate shipping labels and attach them correctly on parcels. Maintain daily dispatch volume accuracy and timelines.
2. Courier & Logistics Coordination

Coordinate daily courier pickups with service providers. Share pickup schedules and ensure timely handover of parcels. Track all dispatched orders and update system records accordingly. Support in resolving courier-related issues like delays, returns, and failed deliveries.
3. Documentation & System Updates

Update all dispatch-related data in the inventory/order platform (Zoho/Airtable or Unicommerce). Maintain a dispatch register including inward/outward entries. Prepare and maintain shipment manifests and courier handover sheets.
4. Returns & Replacement Handling

Receive returned parcels and inspect them as per checklist. Update stock status in the system after verification. Coordinate replacement shipments if required.
5. Operational Compliance

Follow SOPs for packing, barcode scanning, and labeling. Maintain cleanliness and safety in the dispatch zone. Report missing stock, incorrect orders, or operational concerns immediately.

Required Qualifications

Education

Higher Secondary (12th pass) minimum
Experience

1-2 years experience in dispatch, logistics, courier handling, warehouse operations, or e-commerce preferred.
Technical Skills

Basic knowledge of inventory or order management software. Experience using shipping label portals (Delhivery, Bluedart, Shiprocket, Amazon, etc.) is a plus. Basic MS Excel and barcode scanner familiarity.
Core Competencies

Strong attention to detail and accuracy. Ability to work in a fast-paced environment. Good time management and multitasking ability. Basic communication skills (Hindi mandatory, simple English preferred). Reliability and discipline in following daily operational routines.

Performance Indicators (KPIs)

Dispatch Accuracy: >98% Packing Quality Compliance: 100% On-time Dispatch Rate: >95% Mis-shipments or repeated errors: Zero tolerance

What We Offer

Stable and structured operational role. Growth opportunity to inventory or warehouse roles. Training on systems, courier platforms, and warehouse processes. Work in a fast-growing publishing ecosystem.

What We Offer

Structured training in warehouse operations. Opportunity to grow into senior operational roles. Stable role in a fast-growing publishing company. Work environment with clear SOPs and performance structure.

Performance Expectations

Order accuracy:

>98%

On-time dispatch:

>95%

Inventory record compliance:

>99%

Zero repeated packing/handling errors

Job Type: Full-time

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

Leave encashment
Work Location: In person