Job Description

Key Responsibilities:

Order Management:

Punch orders into the Warehouse Management System (WMS) based on channel requirements for Quick Commerce, E-Commerce, and Offline channels.

Inventory Visibility:

Ensure accurate inventory tracking across warehouses and bins, providing real-time information to channel teams for order creation

.

Cross-Functional Coordination:

Liaise with channel teams to schedule appointments and work with logistics teams to ensure timely deliveries, including last-mile connections with Field Executives (FEs) and customers.

RTO/RTV Pickup:

Manage returns-to-origin (RTO) or returns-to-vendor (RTV) processes, including coordinating with logistics for returns to the warehouse.

Sales Data Tracking:

Track and update primary sales data, keeping channel owners informed of order statuses and pending actions.

Issue Resolution:

Track and resolve issues related to RTO/RTV, shortages, damage, expiry, rate mismatches, case mismatches, or incorrect product/destination deliveries, providing data and insights to channel owners.

Listing Information:

Provide channel teams with necessary listing details such as MRP, case size, barcode, and HSN code.

Finance Coordination:

Collaborate with the finance team to provide Credit Notes (CN) or shortage, damage, expiry, RTO cases, or rate discrepancies.

Requirements:

Strong communication and coordination skills. Experience with Warehouse Management Systems (WMS) or similar platforms. Familiarity with Quick Commerce and E-Commerce operations is a plus. Ability to manage multiple tasks and prioritise effectively. Detail-oriented with excellent problem-solving skills. * Experience in working with logistics and finance teams is an advantage.