Job Description

Summary: We are seeking a Director - Operations to spearhead logistics operations and fleet management across multiple regions and functions. This role demands strong expertise in logistics management, fleet creation, and large-scale program execution. The ideal candidate will be responsible for driving operational efficiency, scalability, and workforce engagement while ensuring profitability and delivering exceptional service standards.
Job Location: Gurugram
Your future employer: Is one of reputed organisationthat provides end-to-end logistics solution .
Responsibilities

• Operational Leadership

• Lead and scale logistics operations across cities/regions with focus on profitability, efficiency, and service quality.
• Own operational KPIs including cost per order (CPO), on-time delivery, customer satisfaction, and workforce retention.
• Build and institutionalize frameworks for sustainable operations and scalable expansion.
• Fleet Management & Hyperlocal Delivery

• Build, manage, and scale fleets for hyperlocal logistics, ensuring optimal availability, cost efficiency, and service quality.
• Design and implement fleet strategies to balance supply-demand and minimize rider churn.
• Establish performance tracking mechanisms for fleet utilization, productivity, and retention.
• Strategic Planning & Execution

• Drive organizational strategy for city structuring, zoning, and supply-demand optimization.
• Lead nationwide planning for peak business periods, ensuring resilience and superior performance.
• Partner with leadership to define operational goals aligned with Pidge's growth objectives.
• Process Innovation & Technology

• Introduce and implement automation, AI tools, and data-driven solutions to streamline workflows.
• Optimize manual bandwidth utilization and reduce operational costs through product/process enhancements.
• Enhance onboarding, training, and communication mechanisms for workforce productivity.
• Workforce Engagement & Retention

• Design incentive structures and behavioral interventions to improve workforce performance and reduce churn.
• Build a culture of accountability, ownership, and continuous improvement across teams.
• Mentor and develop regional leaders to strengthen execution capabilities.
• Data & Performance Management

• Establish robust analytics frameworks and dashboards to enable real-time monitoring of operations.
• Use data insights to identify opportunities, improve decision-making, and ensure profitability.
• Deliver structured reporting to leadership on performance, challenges, and solutions.
• Cross-functional Leadership

• Collaborate with product, strategy, brand, and customer success teams to align operations with business objectives.
• Ensure seamless communication and execution between central and regional teams.

Requirements

• 8-12 years of proven experience in logistics, operations, or program management with progressive leadership roles.
• Strong expertise in fleet management and hyperlocal logistics, with hands-on experience in building and scaling delivery fleets.
• Track record of managing large-scale, multi-region operations in high-growth environments.
• Strong strategic thinking combined with hands-on execution capability.
• Expertise in cost optimization, process re-engineering, and workforce engagement.
• Data-driven decision maker with excellent analytical and problem-solving skills.
• Exceptional leadership, stakeholder management, and cross-functional collaboration skills.

Reach us: If this role aligns with your career aspirations, send your updated CV to ananya.shahi@crescendogroup.in for a confidential discussion.
Disclaimer: We are an equal-opportunity employer committed to creating an inclusive and diverse workplace. Only shortlisted candidates will be contacted within one week. Your patience is appreciated.
Note: We receive a lot of applications on a daily basis so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated.Scammers can misuse Crescendo Globals name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at and Stay alert!
Keywords: Due Deligence, Hyperlocal, Logistics, Supply Chain Management, Network Operations, Fleet Management, Logistics operations

Skills Required