Job Description

Education: Bachelor's /MBA - IT
Experience: 12+ years | Location: Pune

Technical Skills Required
12+ years of experience in Customer Success,Solution Consulting, or Strategic Account Management roles in Technology companies(VDI, Cybersecurity, or IT Infrastructure domains preferred) Proven track record of aligning complex Technical solutions with tangible business outcomes Strong executive presence with the ability to influence CxOs and lead cross-functional alignment Deep understanding of industry-specific IT challenges and digital transformation trends Self-starter with an ownership mindset and high accountability for customer success and growth Strong analytical skills; ability to translate usage data and feedback into actionable strategies Preferred Qualifications:
Background in IT Security, VDI (Citrix, Accops, vmware,Omnissa) , or Secure Access technologies (Zero-Trust) Experience Managing enterprise or strategic customer portfolios in an Individual contributor capacity MBA or equivalent experience in business strategy is a plus Knowledge on Accops / Citrix/ VMware products. Key Responsibilities:
Partner with customer executives to uncover strategic business use cases across industries (BFSI, Government,Healthcare, Manufacturing, etc.) and align them with Accops' solutions. Act as a trusted advisor, guiding customers through technical enablement, architecture planning, and roadmap adoption. Own customer value delivery: Monitor business KPIs post-sales and actively drive outcomes tied to business impact. Drive strategic QBRs with data-driven insights to reinforce ROI and identify upsell/cross-sell opportunities. Collaborate with Product, Sales, Professional Services and Engineering to ensure customer feedback influences roadmap and execution. Lead business case development and solution storytelling tailored to each customer's strategic goals. Champion customer advocacy by identifying case study, reference, and speaking opportunities. existing accounts. Maintain accurate documentation of customer interactions, feedback, and engagement outcomes. Soft Skills Required
Strong communication skills (verbal and written both) Proactive Good articulation skills Solution designing skills Self-motivated Accountable Logical bent of mind (Analytical) Team player & quick learner Flexible/adaptable Multi-Tasking * Excellent team player