Job Description

We are seeking a seasoned

Director of Solution Delivery & Technical Account Management

to lead technical delivery and executive engagement for complex, mission-critical, cloud-hosted and hybrid solutions deployed at Tier-1 BFSI clients.

As the

Technical Account Owner

, you will be the strategic and operational leader accountable for the end-to-end solution lifecycle -- from onboarding, integration, and customization to ongoing operations and client satisfaction. You will act as the

single point of accountability

for technology and infrastructure decisions, ensuring seamless execution and trusted partnership with senior client stakeholders.

This is a highly visible, client-facing leadership role that requires deep technical acumen, program management excellence, and strong executive stakeholder management skills.

Key Responsibilities

Client Engagement & Technical Ownership

Act as the

single point of technical accountability

for customer solution deployments. Own and manage technical relationships with client stakeholders including CIOs/CTOs, Enterprise Architects, Security, Compliance, and Infrastructure leaders. Translate BFSI business needs into

scalable, secure, and compliant solution architectures

. Align solution implementation with client IT policies, security requirements, and governance standards. Manage stakeholder expectations through clear and effective communication tailored to executive and technical audiences.

Solution Delivery Leadership

Lead cross-functional delivery teams (engineering, cloud operations, security) to ensure timely and high-quality rollouts. Oversee

hybrid deployments

across public cloud (AWS, Azure, GCP) and on-premise data centers, ensuring seamless performance and integration. Drive architecture discussions, solution blueprints, and system design reviews. Ensure success of client engagements from both

technology

and

delivery execution

standpoints.

Program & Stakeholder Management

Define, commit to, and deliver on

program roadmaps, milestones, and success metrics

. Serve as the

escalation point for technical issues

, ensuring transparent and timely resolution. Provide

executive-level briefings, health checks, and continuous improvement plans

. Lead situation management and war-room efforts during high-stakes solution rollouts. Partner closely with

Customer Success, Sales, and Engineering leadership

to ensure account growth, renewals, and client advocacy.

Qualifications

12+ years of experience in

Technical Account Management, Solution Delivery, or Customer Success

with BFSI or enterprise clients. 5+ years in a

leadership capacity

managing technical delivery or client-facing teams. Strong understanding of

BFSI technology environments

: core banking, payments, risk, compliance, and regulatory frameworks. Familiarity with Cloud technology frameworks and Network security design a plus. Proven success engaging with

C-level executives

in large, complex enterprises. Expertise in

cloud-native platforms, hybrid architectures, APIs, and security/compliance requirements

. Exceptional communication, negotiation, and executive presentation skills.

Preferred:

Prior experience with

PaaS/SaaS solutions

in BFSI. Knowledge of financial compliance standards (e.g., PCI-DSS, SOC2, ISO 27001, GDPR, RBI/FDIC) is a plus * Track record of driving customer adoption, retention, and expansion.