Job Description

Role Name:

At Kapture CX, we are looking for a Director - Talent Acquisition in our Human Resources team.

Who are we?

Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture's products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.

Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.

What is this role all about?

As the Head of Talent Acquisition, you will shape how Kapture attracts, evaluates, and hires talent at scale. You will lead the TA function to dramatically improve hiring quality, speed, and candidate experience, while personally driving senior and leadership hiring through proactive head-hunting and market mapping.

Sounds interesting?

Here's a more detailed description of what you will do in this role:

You will lead a high-performing TA team, setting clear goals around hiring quality, time-to-fill, and candidate experience. You will help scale hiring processes, tools, and frameworks to improve speed, consistency, efficiency, and data-driven decision-making. You will partner closely with senior business leaders to translate talent needs into hiring strategies. You will personally head-hunt and close senior and niche talent, building deep talent pipelines and relationships in the market. You will strengthen employer branding and sourcing strategies to ensure Kapture consistently attracts top-tier talent.


This is a Bangalore-based role. We work five days a week from the office, as we believe in-person interactions fuel innovation and agility.

What does success look like in this role?

Measurable improvement in hiring quality
Clear reduction in TAT for closure of critical roles.

What would make you a good fit for this role?

Here are the basic requirements:

You have 8+ years of experience in talent acquisition, with at least 2-3 years leading TA teams in tech organizations. You have experience hiring for senior roles, particularly in tech and sales roles. You have built or scaled hiring processes in high-growth or tech-driven organizations. You are comfortable working closely with senior stakeholders and influencing hiring decisions.

What are the most critical skills for this role?

You think strategically about talent and can translate business goals into hiring plans. You are data-driven and comfortable using metrics to improve hiring outcomes. You are a strong people leader who can coach, motivate, and scale a TA team. You are an excellent relationship builder with hiring managers and senior candidates.

You will have an advantage if you:

You have led executive search or built senior leadership pipelines. You have exposure to employer branding, recruitment marketing, or ATS/HR tech implementation.

Why should you be interested?

Here's what you will gain from this role:

The opportunity to scale the TA function at a fast-growing AI-driven SaaS company.
High ownership and visibility with senior leadership and business teams.
A collaborative, fast-paced environment where your ideas and execution will matter.

Does this sound like you?

Click the Apply button to let us know!