Job Description

Strategic Leadership - Develop and execute the regional strategy for the Services and Solution Hub, aligned with Global People Services and Solutions objectives. Regional Vision - Lead the redesign and implementation of service and solution delivery models tailored to the diverse needs of countries and regions. Champion a culture of innovation, agility, and exceptional experience within the hub. Service Delivery - Lead all aspects of the design, implementation, and continuous improvement of service delivery models for the region, ensuring precision, intelligence, and velocity in operations. Lead ongoing refinement of service catalog, processes, and interpersonal structure to adapt to evolving business needs in the region. Solutioning Excellence - Ensure operational excellence through robust governance, process optimization, and quality assurance across regional and country hubs. Collaborate with cross-functional teams to deliver high-quality, agile solutions that address local business needs and regulatory requirements. Team Leadership & Development - Build, lead, and inspire a diverse, high-performing team across the region, fostering collaboration and professional growth. Mentor and develop future leaders, promoting ethical leadership and a culture of ownership at every level. Drive team engagement and unity across multiple countries and cultures. Innovation & Digital Transformation - Foster a culture of innovation, problem-solving, and value creation by leading the adoption of digital tools, AI, and automation to optimize regional service processes. Collaborate with the AI/Productivity Team and regional leaders to leverage data for forward-looking solutions, while identifying and implementing continuous improvement opportunities tailored to the region's unique challenges. Stakeholder Engagement & Customer Experience - Serve as a trusted advisor to business leaders and collaborators in the region, ensuring services align with both organizational and local objectives. Lead change management initiatives and report on important metrics related to service quality, efficiency, and customer happiness to support transformation and elevate the region's value proposition. 16+ years of progressive leadership experience in shared services, HR operations, or service delivery, with significant exposure to regional markets. Proven track record in designing and leading regional service delivery models in a multinational environment. Strong expertise in process optimization, digital transformation, and change management. Experience in improved efficiency through technology and data-informed decision making. Possesses deep expertise in local labor laws, regulatory requirements, and cultural nuances across the U.S. and India, with expanded knowledge covering NA, EMEA, and Mexico. Excellent communication, collaborator management, and team-building skills. Ability to thrive in a fast-paced, matrixed, and multicultural environment. Experience working at a high-tech manufacturing company.

Skills Required